Windows 10: Pc keeps crashing when playing some, not all, games

Hello,


I have been scouring the internet for a solution to my issue here is what i get in reliability when my pc crashes a game and or restarts:


Description


A problem with your hardware caused Windows to stop working correctly.



Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffab8acf3e9460

Parameter 2: fffff8056631ad00

Parameter 3: 0

Parameter 4: 2a0

OS version: 10_0_18363

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.18363.2.0.0.768.101

Locale ID: 1033



Extra information about the problem

Bucket ID: LKD_0x141_Tdr:6_IMAGE_amdkmdag.sys

Server information: 42385a3f-3401-48e3-8894-1cdd2dc0878d



My computer doesn't crash during all games and it doesn't crash every time. So far i have tried changing the PSU thinking my old refurbished one was starting to fail. Still get crashes, tried taking ram out one at a time to see if one of them was causing it. Crashed with either one in either 1 or 3 slot. tired switching to 2 and 4 slot still getting crashes so i dont think it's the ram slots i was using unless the MoBo itself is bad AsRock x570 phantom gaming 4 wifi ran furmark to see if it was a gpu heating issue and it crashed the first time i ran but after that it seemed fine everytime i ran it. and i just swapped my ryzen 5 for a brand new ryzen 7 about a month ago so i doubt it's that. I can't for the life of me figure this out and I am inexperienced with reading logs like the one i pasted here. Hoping that someone can help me figure this out or at least point me in the right direction, i'd rather not buy a brand new MoBo just to find out that it's not that. Oh and i'm almost certain that all my equipment has updated drivers/version unless i'm just dumb and missed something. Sorry for being long winded i'm just at my wit's end. thank you in advance for your help, let me know if you need more info and i will provide as soon as i can.

:)

 

Pc keeps crashing while playing games

Hi,

Having incomplete Windows update is one of the possible reasons why your pc games keeps crashing when playing after you reinstalled the Windows 10. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft Store. To do this, you may click the link below:

Click here

Step 2: Download all the critical updates for Windows 10. Kindly refer to the link below and follow the step provided on the link.

Windows 10 Update Assistant

Kindly update us with the results, so that we can assist you further.

 

Computer crashes while playing games

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that how frustrating it can be when the PC crashes while playing games. I certainly appreciate your efforts taken towards resolving the issue.



For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. What is the make and model of the PC?
   
3. What happens when you try to run a game?
   
4. Does the PC crashes only while playing games?
   
5. Do you receive any stop code or error message when the PC crashes?
   

Meanwhile, I would suggest you to refer the article
Troubleshoot blue screen errors



In addition, you can check if Windows is up to date. Refer the article
Keep your PC up to date and see if that helps.



If you receive a Blue Screen error, please share the dump files with us in order to assist you further. I have sent a private message to you, please share the dump files through the message.



Please get back to us with the detailed information to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Window 10 - game keep crashing

Hi Scott,

Sorry to hear about the inconvenience caused.

We need more information about this problem, please help us with the below information:

• Where did you download this game(Windows store or CD)?
• What is the problem that you face, when playing the game?
• When you say crashing, do you get any error message?

We would suggest you to install the games using the compatibility mode(Note: This is only applicable for games that are downloaded or installed from disc).

To know more about installing program using compatibility, refer to the below link:

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: This article is designed for Windows 8/8.1, use it as a reference.

Please keep us updated.