Windows 10: PC keeps going black then restarting during a game

Hi all,My PC intermittently just black screens and restarts after a few seconds no blue screen. I was looking into how to figure out what's going on, but stopped at the minidump step as that seems too far out of my knowledge.From Event Viewer, here's one of the errors that happened:The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 0xffff80042f12c040, 0xffff800456714080, 0x0000000000000000, 0x0000000000000000. A dump was saved in: C:\WINDOWS\Minidump\061024-18343-0

:)

 

pc gaming HELLO

Hi Robert,





To help you with your concern, we suggest that you perform the steps below:

• Sign out your account from the game.
• Restart your computer.
• Run the troubleshooter for Windows apps by clicking this
  link.
• Sign in your account and check it.

If the steps above do not work, we recommend getting in touch with the game developer to get the missing item you’ve purchased. Click this
link to contact the game developer.

Keep us posted.

 

Black Bars in Game

Hi Ahmed,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and appreciate the steps taken to solve the issue.

I suggest you to install the game in compatibility mode by following the steps provided below and check if it helps.

• Download the setup files for the game and save it on your local disk.
• Right click on the setup file of the game and select
  “Properties”.
• Select “Compatibility” Tab.
• Place a check mark next to“Run this program in Compatibility mode” and select operating system from the drop down list.
• Let the game install and then check thefunctionality.

Hope this helps. Keep us posted on the status for further assistance.

 

Screen keeps going black for a second

Hi,

Sorry for the delay in replying.

Suggest you to follow the steps from this article to check if that helps.

Troubleshoot black screen problems: https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Keep us informed to help you further.