Windows 10: PC keeps restarting and lost Office

Twice in the past week I have had to reinstall Windows on my pc because it kept prompting me to restart due to some error when booting up. After the last time, I discovered that Office 2016 was missing. I have McAfee security program and it has not detected a virus, so I don't know if that is the issue. The Office 2016 was purchased through a Home Use Program, now called the Workplace Discount Program, and I haven't been able to locate it in my store purchases. What are my options?

:)

 

PC keeps restarting

Hi,

We appreciate you for being part of Windows 10.

Have you made any changes prior to the issue?

The PC may restart automatically if the updates are being installed. If the updates are installed properly then follow the below methods and check if the issue persist.

Method 1:

I suggest you to disable automatic restart under system failure.
This prevents Windows from automatically restarting if an error causes Windows to fail.
Follow the below steps.

• 
  Press Windows + E keys on the keyboard to open File Explorer.
  
• 
  Right click on My Computer/This PC and Select
  Properties.
  
• 
  Click on Advanced system settings
  on the left navigation pane. (Enter the admin credentials if prompted)
  
• 
  Click on the Advanced
  tab.
  
• 
  Under the Startup and Recovery,
  select Settings.
  
• 
  Uncheck the option
  Automatic Restart under System failure.
  
• 
  Click on OK button and close the window.
  

Try to use the computer now for some time. Check if the computer is restarting now.

If the issue persist, follow the below method.

Method 2:

• 
  Press ‘Windows + X’ Keys on the keyboard.
  
• 
  Click on ‘Command Prompt (Admin)’ to bring up an elevated command prompt.
  
  Note: Click ‘Yes’ if it prompts for permission.
  
• 
  In the command prompt type in the following commands one by one and then press
  Enter.
  

sfc /scannow

Dism /online /cleanup-image /restorehealth

Note: If you are not able to repair some files after performing SFC scan, I suggest you to refer to the point 3 “Windows Resource Protection found corrupt files but was unable to fix some of them. Details
are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log”. Under the section “Run the System File Checker tool (SFC.exe)”
to repair the corrupted files after performing SFC scan.

Use the System File Checker tool to repair missing or corrupted system files

https://support.microsoft.com/en-us/kb/929833

If the issue persist, follow the below method.

Method 3:

I will suggest you to check if the issue occurs in Safe Mode with Networking. Follow the below steps:

Step 1:

To start Windows 10 in safe mode:

• Search for Settings from the taskbar and select it from the search results.
• Select Update & security and click on Recovery.
• Go to Advanced startup and select
  Restart now.
• After your PC restarts to the Choose an option screen, select Troubleshoot
  > Advanced options > Startup Settings >Restart.
• After your PC restarts, select a startup setting as Safe Mode with Networking by pressing the corresponding number.

If the issue does not persists in Safe Mode, then perform a Clean Boot to check if any third party application is causing the issue, as Clean Boot helps in eliminating software conflicts.

Step 2:

Put the computer in Clean Boot and check if it helps.

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

I would suggest you to refer the below Microsoft help article on How to Perform Clean boot.

https://support.microsoft.com/en-us/kb/929135

The steps for Windows 8.1 applies well to Windows 10 also.

Disclaimer: Please reset the computer to start as usual after troubleshooting with clean boot by referring above article.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Windows 10 upgrade, where is my Microsoft Office?

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to follow the steps provided below:

• Type “Programs and Features” in the search box and press Enter.
• Check if Microsoft Office application is listed in the list of installed applications.
• If it is listed, then navigate to This PC>Local disc (C>Windows.old.
• Check if the Office application is present there.
• If still not found, then suggest you to install the application using the installation media.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

W10 PC Keeps Restarting

Hi Dave,

A corrupted Windows system files after the update is one of the possible reasons why your computer keeps restarting. For us to assist you better, kindly answer the questions below:

• What troubleshooting steps have you done so far?
• Do you have a third-party security software installed?
• Are you receiving any error messages?
• Are you able to boot to desktop?

Meanwhile, you can try running your computer in safe mode and check if you will experience the same issue. Safe mode starts Windows in a basic state, using a limited set of files and drivers. You can follow the steps in this

link.

We'll be looking forward to your response.