Windows 10: PC Keeps Switching Audio Devices When Using Xbox Controller

I play several games on my PC, an HP 15-dy1074nr running Windows 10 Home 19042.1052. I use an Xbox controller for some of these games. However, audio is useless when playing with a controller connected because it my PC keeps switching my audio device to "Headset Earphone XBOX_360_DEVICE_00:01" and stops playing audio. Well, it doesn't stop playing audio; it thinks it's playing audio through this device, but this device doesn't exist. If I unplug the controller, the problem goes away. Is there a workaround for this?

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox One S Controller on PC as a Hands-Free Headset with horrible audio quality

Hi Mikul,

I realize the inconvenience that you are facing with Audio and Drivers.

This issue might have occurred if the audio drivers are incompatible or not updated.

To assist you better on the issue, I request to provide information on the following questions:

• 
  Is the issue specific to Xbox controller?
  
• 
  Are you facing similar issues related to Audio and connectivity?
  

If you are facing similar issues with any other device as well, I suggest you to run the built in
Audio Device Troubleshooter and update the Audio Drivers by following the steps below:

Method 1: Run built in
Audio Device troubleshooter, and check if the issue is resolved.

Step 1: Type
Troubleshooting in the search box next to
Start button, and press Enter.

Step 2: Click on
View all from left side panel of the screen.

Step 3: Select
Playing Audio, click on Advanced
option, and check Apply repairs automatically.

Step 4: Follow the on screen instructions.

Method 2: Update the audio drivers, and check if it helps.

Step 1: Open run command by pressing
Windows key + R, type devmgmt.msc, and press
Enter.

Step 2:Expand the
Audio inputs and outputs option.

Step 3:Right click on the
audio drivers, and select Update Driver Software. Once this is done,
restart the computer to check if the problem fixed.

For more information on troubleshooting Audio, refer to the link below:

Windows 10 - Audio Troubleshooting Tips
(also refer to the section My Headphones/Speakers/Bluetooth won’t Play/Switch!)

If the issue is specific to Xbox controller, then it would be better suited on the Xbox support forum:

http://forums.xbox.com/xbox_support/xbox_on_windows_support/default.aspx

For reference, click on the link below:

Xbox Support

Kindly get back to us with the update on the issue. We will be glad to assist you further.

Thank you.

 

Xbox Controller use on PC

Hi Bradley,

As you are facing issues with connecting your Xbox controller to Windows 10 PC, I suggest you to follow the troubleshooting steps provided in the link below and check if it helps.

Xbox Support

Hope this helps. Keep us posted on the status for further assistance.