Windows 10: PC locksup while mouse is still active and then eventually freezes

Hi. I built my first PC about 7 months ago and I'm stressed out. Two weeks ago, my PC started to randomly freeze, and so far this has happened to me 1-2 times everyday since. Here's what happens consistently: When it the freezing starts starts, I can open and minimize windows and programs, but I cannot interract within them. I can freely move my mouse and open the start menu, but cannot restart or shut down. I cannot open task manager. When there is audio playing, the audio will continue but the visuals will stop/program is frozen. After a minute or two, I cannot move my mouse and the whole sc

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computer freezes and locksup

Hi Rick,

There are several reasons why you are experiencing an issue with your computer randomly freezing and locking up. Answering the following questions may help us in uncovering the underlying cause of the issue:

• Were there any changes made on your computer prior to the issue?
• Are you getting an error message or code when the issue happens?
• Were you able to install all pending updates on your computer?

Meanwhile, we recommend performing a clean boot to eliminate any third-party software conflicts as it is
being performed to start Windows by using a minimal set of drivers and startup programs.

Furthermore, we also suggest following the steps on this article to improve your computer's performance.

Let us know if you need further help.

 

Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

PC freezes while using mouse

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the mouse freezes when you try to use it on the PC. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC?
   
2. Which build version of Windows 10 are you using currently?
   
3. How is the mouse connected to the PC?
   
4. What is the make and model of the PC?
   

I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Perform a Clean Boot on the PC and see if the mouse still freezes. Refer the article

How to perform a clean boot in Windows



Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on
the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.



If the mouse does not freezes after performing Clean Boot, then please refer the section
How to determine what is causing the problem after you do a clean boot
to identify the root cause of the issue.



Note:
Please refer the section Reset the computer to start normally after clean boot troubleshooting
to boot the computer in to normal mode after troubleshooting.



Method 2:



Try updating the Display Drivers and see if that helps. Refer the article

Update drivers in Windows 10



If the issue persists, please get back to us with the details of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator