Windows 10: Pc malware or virus

Hi there was a hacker that hacked my pc and sent me a email saying that I need to pay him 900$ to get unhacked and how do I know if he is still controll over my pc by removing the virus the hacker told me about I need help soon as possible I changed all oy passwords even reset my pc and downloaded some anti virus and the anti virus says am clean but am still not sure and am not going to pay the hacker even 1$ so if I can get help soon as possible that would be great

:)

 

Is it a Virus or a Malware or something else?

Hello Joes,

There's a possibility that your device is infected with a malware causing why you're unable to delete the game on your laptop. In order for us to assist you better, we'd like to ask the following:

• Aside from formatting the hard drive, what other troubleshooting steps have you tried so far?
• Have you asked your friend where did he download the games?

To identify if your computer is infected with a virus or malware, we recommend downloading and running
Microsoft Safety Scanner. The scanner can easily detect if there's any virus found on your device. To do so, follow the steps on this
link.

We are looking forward to your reply.

 

Rooted Malware, Virus, and Trojan Infection, Keylogger Trojan Malware

Hi,

Please click the link below and follow Stephen Boots' suggestion on how to remove Trojan virus on your computer:

• List of anti-malware product removal tools

Let us know if you need further assistance.

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx