Windows 10: PC never wakes after going to sleep mode

HI ,

I am using HP CC 129Tx with win 10 1809


Issue

1 : if i leave my PC for like 10 min the screen gets blacked ( turned off ). then I have to force shut down it to use it again as striking the keys and moving the cursor is not helping me . it's like unresponsive .

2 : if i put my PC on the sleep mode it never wakes even after pressing the power key .


i have updated all the drivers and other software

:)

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

Sleep / Wake Function, malfunctions after waking

Hi,

Issues that arise after waking up the PC from sleep mode might have been caused by a software conflict or system file corruption. For us to clarify the issue, we would like to ask these questions:

• What is the exact issue that you are experiencing?
• Did you notice any recent system changes prior to this issue?
• Have you encountered any error message?
• What troubleshooting steps have you done so far?

If you are having issues waking your PC from sleep, we suggest running the
Power troubleshooter as an initial troubleshooting. Kindly follow these steps:

• Click on Start.
• Type Troubleshoot, and then press Enter.
• Under Find and fix other problems, click on Power.
• Click on Run the troubleshooter button.
• Follow the onscreen guide.

We will wait for your response.

 

Windows 10 - Problem waking up from sleep mode

This worked for me on a Lenovo Horizon2 27 all-in-one PC that was able to sleep manually but could not be wakened once sleeping after upgrading to Windows 10 Home.

I ran the powercfg /energy and examined the report as GoWMike describes. It showed no driver errors but suggested that there is a problem with the system's "High Performance" power setting that may prevent normal waking from manually induced sleep.

I used powercfg /list to show available modes, copied the GUID for Balanced mode, and then used this with the powercfg /activate command to change the plan.

I also used powercfg /devicequery wake_from_any

to get a list of device names for components capable of waking the system from sleep, and then I used

powercfg /deviceenablewake <devicename>

to make certain that the touchscreen and power button are armed to wake the machine.

After restarting, sleep and wake then functioned properly again.