Windows 10: PC not shutting down since update

My windows 10 PC has been running perfectly fine for the last 4 years. Two weeks ago it did a small update and now my PC refuses to shutdown, it just enters sleep mode.

I have run sfc and DISM. I have turned off fast start up and and set the sleep option in power settings to never. I have even even unchecked the sleep and hibernate options so they no longer appear in the menu. Still the PC only goes to sleep when shut down is selected and will wake whenever I press a key on the keyboard or plug/unplug a device from my external hdd usb hub. They did not do this before the update, and after checking the device manager I can confirm the "allow this device to wake computer" is unchecked.

As I only use my PC for a few hours a day I do not wish to leave it in sleep mode and have had to resort to switching it off via the mains. This does not seem to be doing it any good as the PC will only remain stable for a day or two before it starts randomly locking up. Running sfc and dism seems to fix it again even though sfc does not report any issues.

Any help with this situation would be greatly appreciated.

submitted by /u/2017Momo
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:)

 

Laptop won't shut down

Hi Muhammad,

Most of the time, the issue regarding a device that won't shut down properly may be caused by a system conflict after an update or that there are some incompatibility issues. To assist you with this concern, we recommend that you run the troubleshooter.
To do this, kindly follow the steps listed below:

• Type troubleshooting in the Search bar and press
  Enter.
  
• Click on View all on the left-side of the page.
  
• Click on each category below then follow the on-screen prompt to run the troubleshooter:
  

• Background Intelligent Transfer Service
  
• Hardware and Devices
  
• Power
  
• Windows Update

Note: Make sure that you restart your PC after running the troubleshooter for each category.

Let us know how it goes after performing the suggested steps.

 

PC Build Steps

Ok just because I like steps i am going to create some steps. Please give me the stamp of approval/disapproval

• Install system in case
  • Remember to connect SSD and optical to same SATA ports on motherboard
• Turn on PC
• setup HDD
• run blend test in prime95 for 30-60 min
  • run realtemp at the same time

• While in Prime95 test
  • if CPU goes above 70c in RealTemp, I have a leaky CPU
  • if my system locks up or blue screens, there is an instability in the system somewhere
  • if my system does not lock up or blue screen, my CPU is not damaged and I am in the clear!

What do you guys think??

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.


Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.