Windows 10: Pc ran into a problem and needs to restart blue screen pop up

So i was minding my own business, typing some stuff and chatting with my friends on discord, and all of a sudden, my mouse cursor froze. I could do anything and it was like that for about 20-30 seconds. Then, a blue screen with a sad face prompted saying that my pc encountered a problem and needs to restart or something like that. It restarted, and i proceeded to enter my password and stuff and was back to chatting. I was thinking that that was weird, but didnt think much about it since i thought that was a one time thing. But then it happened the next day. And then the next. I need some help fixing this since im not a very knowledgable person about these kinds of things. Thx!

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:)

 

Blue screen that says ‘Your PC ran into a problem and needs to restart’. It will not restart

A blue screen keeps popping up that says ‘Your PC ran into a problem and needs to restart’. It will not restart and the screen continuously pops up with this message.

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

Blue screen: "Your PC ran into a problem and needs to restart"

I have had my Huawei Matebook X Pro for a few months now and since day one, at least once a week, I have been getting a blue screen saying, " Your computer ran into a problem and must restart". I have googled and tried just about every fix I can find
to get rid of the problem, but nothing has helped.

I have tried the following:

• Made sure I have the latest Windows updates
• Downloaded and installed/updated BIOS
• Ran the system file checker (did not find anything wrong)
• Ran a startup repair (there was nothing to repair)
• Downloaded the PC manager to scan the hardware to see if it works correctly (it does)
• Updated drivers both via the PC manager and via the device manager
• Unchecked the "Activate quick start" in power options

I have not tried the system restore since there has been no date that the computer did not do this - I got the blue screen on the first day I used it. Neither have I tried restoring the registry files, for the same reason that I did not try the system restore.
Is this something I should still try to do? If not, what else can I do?

Thankful for any help!