Windows 10: PC randomly freezing, can't move mouse

So my PC will sometimes randomly freeze, where I can no longer move the mouse

Can you please help me find what the source of the issue may be?

thank you

:)

 

Windows store keeps freezing when i download forza 7

What it does is it will download the game and after about 20 minutes without moving the mouse or anything it just randomly freezes and I have to restart the PC. Then when I go back to resume the download of Forza 7 it won't download it starts at 20Mb then
just plummets to not downloading at all within seconds.

 

Windows 10 keeps freezing randomly for no apparent reason

So i have three computers with Windows 10 installed and i noticed that there was happening a really annoying issue. Randomly, the computer suddenly freezes. I can't do CTRL+ALT+DEL and i can't even move the mouse! This has been happening for a good time
and i really ignored it. Though its starting to get really annoying.

In my main computer, the freezes, for some weird reason, happens when i'm AFK for a random period of time. The other computer seem to freeze randomly really frequently and my other computer freezes really rarely.

Computer Specs (Yes, all of the computers have the same specs):

HP 14 Notebook

Intel Core i5-3230M CPU @ 2.60 GHz 2.60 GHz

RAM 4.00 GB

64 bit operating System

Intel HD Graphics

Please Help

 

Rule 4
No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.


Open administrative command prompt and type or copy and paste: slmgr /dlv

Please post an image in the thread.

 

Should I blur out any info ? is anything private ?

 

Hmm do you think it adobe that's causing the issues ? do you think I should fully uninstall it ? Thank you!

 

Here is another DMP File, just had another random shut down

I am thinking of just re-installing windows 10, it will be painful but hopefully will solve my issue.. or I might buy a new PC

 

Using the keyboard type these commands:
!) win + x (keys simultaneously)
2) a
3) alt + y (key simultaneously)
Administrative command should open.
Then type these commands:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan
4) net user test /add
5) use a camera or smart phone camera to take a picture and post the image of the results into the thread.
5) shutdown /r
6) when the computer reboots sign on with the new user named test.
7) report into the thread whether you can or cannot use the mouse cursor after the above steps.
8) Run memtest86+ version 5.01 for 8 or more passes
Memtest86+ - Advanced Memory Diagnostic Tool
Make sure you use the link above as there are other software with the similar name.
For the testing 8 or more passes is critical to avoid false negatives.
A false negative is a pass when there is malfunctioning RAM.
The computer has 16 GB of RAM.
The estimated time to complete 8 passes is 1 - 2 hours /GB or 16 to 32 hours.
Only 1 error is a fail and testing can be aborted.
If there is 1 error you will then need to determine which RAM module is malfunctioning.
To do this you will remove 1 RAM module and test each module in the same DIMM.
If the both pass in the same DIMM you will move 1 RAM module to the next DIMM and test again for 8 or more passes.
This will differentiate RAM from DIMM/MB
Please plan ahead so that there are at least 8 passes.
The more passes the better.
For each Memtest886+ please use a camera or smart phone camera to take a picture and post images into the thread.

https://answers.microsoft.com/en-us/...f-ecc7b7ff6461
MemTest86+ - Test RAM Windows 10 BSOD Tutorials




BugCheck 4E, {99, 2a13f1, 2, 600037000375ff0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : memory_corruption