Windows 10: PC randomly restarts - event ID 41 and 10

Hi everyone

For the last few weeks I've had an issue where my PC suddenly restarts. I've tried looking for clues in event viewer but all I can find are the following:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12

The previous system shutdown at 15:00:36 on ‎19/‎02/‎2021 was unexpected.

svchost 14244,R,98 TILEREPOSITORYS-1-5-18: Error -1023 0xfffffc01 occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
I'm on windows 10 - 64bit version 1909
Have 16gb of ram. AMD Ryzen 7 2700x process. GTX 2070 Nvidia. PSU is Corsair TX850M 850 watts.
The BIOS is outdated 08/08/2018 though am reluctant to update as I'm not too sure how to. Though I can if it's advised.

Each time it restarted I was doing something different. Today I was playing a game, yesterday I was on a Zoom call and the time before that it was idle on the desktop.

I tried using the free version of WhoCrashed which summarised the following:


On Mon 05/08/2019 13:49:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\LiveKernelReports\PoW32kWatchdog-20190805-0402.dmp
This was probably caused by the following module: ntkrnlmp.exe nt!WheaConfigureErrorSource+0x5B2E
Bugcheck code: 0x1A1 0xFFFFA384C0D7B040, 0x0, 0x0, 0x0
Error: CUSTOM_ERROR

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Though what's interesting is that the time my PC restarted was in fact 15:15, not 13:49. There's a pattern to it as well. It appears to always happen in the afternoon, I work from home so it is on a lot, never had a problem in the day or night. It also appears to always restart twice in the day, with each event being within an hour of each other.

According to event viewer a pattern in the error just before it restarts is:

A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12

I've checked over 4 restart events and this is the error that has preceded it each time.

:)

 

Kernel-Power event id 41. BugcheckCode 0

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you aware of any changes made on your PC, prior to this issue?
   
2. Is this issue specific while playing a particular game?
   
3. Which edition of Windows are you currently using?
   

A Kernel Power Event 41 can occur in the following scenarios.

Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

Scenario 2: The computer is shut down by pressing and holding the power button.

Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

I suggest you refer the article on Kernel
Power Event ID 41 and follow the steps for the scenario that is causing this error on your PC.

Additionally, you can refer the article on Windows
Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows
and check if that helps.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

event 41

Hello,

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. Having said that, we highly suggest performing the troubleshooting steps in this article:

Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows.

If you have any other questions or concerns, feel free to share them with us here. Your input is very much welcome in our Community.

 

New PC randomly restarting, Event 41 Kernel Power

Your event shows nothing; it is as OneMoar stated earlier:

Or this quote from MS explains the no event info here --> Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

If you are absolutely sure your PSU is good... check all your connections and be sure they are secure and properly placed.
It would probably be best to un-connect and re-connect each one.
Even the header connectors on the MB, power to wall, UPS, surge protector, ... all power connections.
Make sure there are no power connectors laying around getting shorted out, too.
Turn off, if, any OCing.
Reset the BIOS to defaults.
Check for any over heating

Then deal with windows after your are positive there is no hardware problems.