Windows 10: PC randomly restarts, shows error TPM-WMI in event checker

Hi, my pc just randomly restarts when I play games. I tried stress testing all of my hardware to see if they were the problem but it does not seem like it.Operating System Windows 11 Pro 64-bit CPU Intel Core i5 10400 @ 2.90GHz 35 °C Comet Lake 14nm Technology RAM 16.0GB Dual-Channel Unknown @ 1330MHz 16-18-18-39 Motherboard Gigabyte Technology Co. Ltd. H410M H V2 U3E1 39 °C Graphics 24G2W1G4 1920x1080@144Hz PHL 243V5 1080x1920@60Hz 4095MB NVIDIA GeForce RTX 3070 MSI 47 °C Storage 465GB Western Digital WDC WDS500G2B0B-00YS70 SATA SSD 43 °C 931GB Samsung SSD 870 EVO 1TB

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Random shutdown and restarts, showing error on Event Viewer TPM-WMI

Hellp, please help, I Keep getting random shutdowns and then restart, yesterday I had 2 today there's been like 5 events already. I opened Event Viewer and I keep finding the same events related to TPM-WMI, it says event Id 1795 Please help me fix this, is getting really annoying, any suggestions? here are the attached screenshots showing the events I've been getting since yesterday that I decided to post here and report it. Thanks. I'm using Windows 10.

 

Pc crashes randomly Event 1796 TPM-WMI

Hey Dave I have The Same Problem My Pc Automatically Restarts When I Am Playing a Game or Using Any app For a Long Time And When I Checked in The Computer Management I Found a Error That Says TPM-WMI And

Event ID: 1796 So I Am Sure You Will Help Me With This. So This is My Microsoft Email Account You can Contact Me Here : removed PII

 

Pc crashes randomly Event 1796 TPM-WMI

Hello jack boyman,

Welcome to Microsoft community.

It sounds like you're experiencing random restarts on your Windows 11 computer, and the Windows Event Logs show TPM-WMI errors with IDs 1025 and 1282. These errors are related to the Trusted Platform Module (TPM) and its interaction with the Windows Management Instrumentation (WMI).

Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Update BIOS/UEFI Firmware

Ensure your motherboard's BIOS/UEFI firmware is up to date. Manufacturers often release updates that fix bugs and improve compatibility with hardware components.

Visit Manufacturer's Website: Go to the website of your motherboard's manufacturer.

Download Latest Firmware: Find and download the latest BIOS/UEFI firmware for your specific motherboard model.

Follow Instructions: Follow the manufacturer's instructions to update the firmware.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

2. Update TPM Firmware

Check if there are any firmware updates available for the TPM module.

Visit Manufacturer's Website: Check the website for the manufacturer of your TPM module (often part of the motherboard manufacturer's site).

Download and Update: Download the latest TPM firmware and follow the instructions to update it.

3. Reset TPM

Resetting the TPM can sometimes resolve issues related to its functionality.

Open Settings: Go to Settings > Update & Security > Windows Security.

Device Security: Select Device security.

Security Processor Details: Under the Security processor section, select Security processor details.

Security Processor Troubleshooting: Select Security processor troubleshooting, then select Clear TPM.

Note: Clearing the TPM will reset it to an unowned state, which might affect certain security features and encrypted data. Ensure you back up important data before proceeding.

4. Check Device Manager for TPM Issues

Ensure that the TPM device is functioning correctly in Device Manager.

Open Device Manager: Right-click the Start button and select Device Manager.

Expand Security Devices: Find and expand the Security devices section.

Check TPM: Double-click the Trusted Platform Module device to open its properties and check for any error messages.

5. Disable Fast Startup

Disabling Fast Startup can sometimes resolve random restart issues.

Open Control Panel: Go to Control Panel > Hardware and Sound > Power Options.

Choose What the Power Buttons Do: Select Choose what the power buttons do from the left-hand menu.

Change Settings: Click Change settings that are currently unavailable.

Disable Fast Startup: Uncheck Turn on fast startup (recommended) and click Save changes.

6. Run a Hardware Diagnostic

Use built-in or third-party diagnostic tools to check for hardware issues.

Windows Memory Diagnostic: Type Windows Memory Diagnostic in the search bar and run the tool to check for memory errors.

Third-Party Tools: Use tools for memory testing and checking hard drive health, and other diagnostic tools to check CPU and motherboard.

7. Check Event Viewer for Additional Clues

Look for other related events in the Event Viewer that might provide more context.

Open Event Viewer: Type Event Viewer in the search bar and open it.

Navigate to Windows Logs: Go to Windows Logs > System.

Filter Events: Look for any critical errors or warnings that occur around the same time as the TPM-WMI errors.

8. Consider a Clean Install of Windows

If the above steps do not resolve the issue, consider performing a clean install of Windows 11 to rule out software corruption.

Backup Data: Ensure all important data is backed up.

Create Installation Media: Use the Windows 11 Installation Media Tool to create a bootable USB drive.

Reinstall Windows: Boot from the USB drive and follow the on-screen instructions to reinstall Windows.

9. Check anti-check component in games, like BattlEye, etc.

10. Reinstall the latest graphic driver.

If the problem persists after trying these solutions, it may be worth considering professional hardware diagnostics or support from the manufacturer.

Let me know if you need further assistance.

Best Regards,