Windows 10: PC Regularly BSOD randomly and black screen/ restarts when playing games

Discus and support PC Regularly BSOD randomly and black screen/ restarts when playing games in Windows 10 Gaming to solve the problem; Please help!I have been troubleshooting since building this PC. I have reinstalled windows, updated BIOS, ran memtest, installed/reinstalled drivers,... Discussion in 'Windows 10 Gaming' started by ThePinkRoseFairy, Feb 1, 2024.

  1. PC Regularly BSOD randomly and black screen/ restarts when playing games


    Please help!I have been troubleshooting since building this PC. I have reinstalled windows, updated BIOS, ran memtest, installed/reinstalled drivers, and have followed multiple troubleshooting ideas from the community page and internet at large. I am at a loss and need help desperately. Dump files are zipped and can be found here https://drive.google.com/file/d/1cPd8smOOaGgqWzA8ltOnckinNsTwOr1y/view?usp=sharing Any and all help/ideas are appreciated. If there is any additional information that I can provide please let me know. Thank you!

    :)
     
    ThePinkRoseFairy, Feb 1, 2024
    #1

  2. Critical Kernel Power 41 (63): Black screen, restart when playing game

    Kernel Power 41 63

    Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

    Games that have crashed:

    • Far Cry 4
    • The Division
    • Fortnite
    • Overwatch
    • Counter Strike GO
    • Last Man Standing

    Specs:

    • Cooler master 550w PSU
    • RX 470 4gb
    • Pentium g4560
    • Asrock MATX b250m MOBO
    • 2x 4gb rip jaws RAM
    • WD 1tb HDD
    • Gammamax 300 CPU Cooler

    OS: Windows 10

    I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

    At this point, my computer has been disassembled and parts replaced multiple times.

    Things I have done:

    • Updated all drivers (CPU, GPU, BIOS, sound etc)
    • Clean installation of Windows 10 multiple times
    • Stress tested with Heaven and Prime95
    • Logged temperatures while stress testing and playing games, haven’t seen any high temps
    • Disabled and enabled different sound drivers to test for conflicts
    • Replaced PSU, MOBO and CPU


    I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

    Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....
     
    gondorcalls, Feb 1, 2024
    #2
  3. Ztruker Win User
    Black Screen, GPU Fan 100% When Playing Games

    I would suggest going back to at least the October version:


    PC Regularly BSOD randomly and black screen/ restarts when playing games [​IMG]
     
    Ztruker, Feb 1, 2024
    #3
  4. TODO5 Win User

    PC Regularly BSOD randomly and black screen/ restarts when playing games

    Black Screen While Playing A Game.

    Hello, My pc is experiencing a problems these 5 days, which is a 'black screen' while playing a game the whole screen goes black, and the only cure to this is to restart pc, but it still goes black when I play a game again. [behind the black screen there
    is still playing the audio, and there is no cursor]. I want to find out whats the problem.
     
    TODO5, Feb 1, 2024
    #4
Thema:

PC Regularly BSOD randomly and black screen/ restarts when playing games

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