Windows 10: Pc regularly freezes VIDEO_TDR_FAILURE 116

Hi everyone, Starting this year my pc has been freezing from time to time without a pattern.Sometimes it was when I was playing a game but it would also happen when browsing the web or even on my desktop when afk.Today it froze 3 times and I, reluctantly, decided to go for a clean install of windows. It went well for a couple hours until it froze again.In the event logs I saw that a dumpfile was created which I tried to analyse but I have no idea what I'm looking at besides seeing: 'VIDEO_TDR_FAILURE 116 Attempt to reset the display driver and recover from timeout failed.'I just keep thinkin

:)

 

VIDEO_TDR_FAILURE (116) or PAGE_FAULT_IN_NONPAGED_AREA (50) BSOD daily

GPU: RX580 8GB

OS: Windows 10 64 bit version 1709

GPU Driver version: Adrenalin 19.7.5

Display Devices: Viewsonic XG2402 144Hz HDMI

Motherboard: Gigabyte AB350M Bios version F10

CPU: Ryzen 5 1600

PSU: Seasonic S12II 520W

RAM: 8GB 2400MHz (1 stick)



Issue:

VIDEO_TDR_FAILURE (116) or PAGE_FAULT_IN_NONPAGED_AREA (50) BSOD (both caused by atikmdag.sys and atikmpag.sys) daily, it occurs randomly and oftentimes it doesn't even show a BSOD, my pc just suddenly freezes and restarts. Have
already tried DDU to reinstall GPU drivers and I tried various drivers. Have also run memtest x86 4/4 passes without any errors.

Is my PSU or GPU dying?

minidumps: https://drive.google.com/open?id=1hfPIrzLF2jSKcUC4dofxJ_RdYHAENlMb

 

VIDEO_TDR_FAILURE and 0x80070091

Since you're having issues accessing your PC settings, there are troubleshooting steps that may help you resolve your concern.

We suggest that you check and follow the steps made by Prabhavathi Patil on this
link. Other community members found this helpful. You can also check other
suggestions on the link on how to resolve the error code 0x80070091 and VIDEO_TDR_FAILURE problem.

If the issue still persists, don't hesitate to inform us and we'll be happy to further assist you.

 

How do i fix VIDEO_TDR_FAILURE(116)?

Hi

Welcome to Microsoft community.

I carefully examined the log files and found that your issue was caused by a conflict between Defender and the NVIDIA graphics card driver, resulting in the crash.

At the same time, I also see it from your error message VIDEO_TDR_FAILURE (116) error. This error often occurs when the Timeout Detection and Recovery (TDR) feature in Windows detects that the Graphics card has not responded within the permitted time, then the display driver is restarted to prevent the need to reboot.

Here are some steps you can follow to resolve this issue:

1. Update Graphics Driver: The first thing you should do is ensure that your Nvidia RTX 2060 graphics driver is up-to-date. Visit Nvidia's official website, download the latest driver for your graphics card, and install it. Choose the "Clean Installation" option during the installation to remove the old driver and settings.
   
2. Perform a clean boot. To exclude the interference of the vast majority of applications.
   
3. Run Windows Defender Offline Scan: As you mentioned a conflict between Defender and the Nvidia graphics driver, conducting an offline scan might help. Go to Windows Security settings > Virus & threat protection > Scan options > Windows Defender Offline Scan. This will restart your PC and take about 15 minutes to run.
   
4. Adjust the TDR settings: You can try increasing the TDR delay which may help if your system is just taking longer than expected to respond. This involves editing the Windows Registry, so proceed with caution. Here's how you can do it:
   
   • Press the Windows key + R, type "regedit" into the Run box, and press Enter to open the Registry Editor.
     
   • Navigate to
     
     HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
     
   • Right-click on the right pane and select New > DWORD (32-bit) Value or QWORD (64-bit) Value. Name it "TdrDelay".
     
   • Double-click on TdrDelay and set the value data to 8 (for 8 seconds).
     
   • Click OK and restart your computer.
     
     Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.
     
5. Check Hardware: Overheating or faulty hardware could also cause this error. Check if your GPU and other components are properly seated and clean. Make sure your PC is not overheating.
   

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist