Windows 10: Pc restarts itself upon opening a game

Hello!A problem recently started appearing on my computerSometimes if I start a game or playing my pc restart itself I checked the dump files and I had one i opened it with it with WinDbgAnd i got this out of it AGE_FAULT_IN_NONPAGED_AREA 50 Invalid system memory was referenced. This cannot be protected by try-except. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: ffffc90161d80271, memory referenced. Arg2: 0000000000000000, X64: bit 0 set if the fault was due to a not-present PTE. bit 1 is set if the fault was due to a write, clear if a read.

:)

 

pc gaming HELLO

Hi Robert,





To help you with your concern, we suggest that you perform the steps below:

• Sign out your account from the game.
• Restart your computer.
• Run the troubleshooter for Windows apps by clicking this
  link.
• Sign in your account and check it.

If the steps above do not work, we recommend getting in touch with the game developer to get the missing item you’ve purchased. Click this
link to contact the game developer.

Keep us posted.

 

Problem with opening a game.

I turned the Windows Firewall off Then, i reinstalled the game from the store (still dose not open).



i restarted my PC and tried again it still dose not working i also turned my anti-virus off (windows defender)

and tried again , still dose not open .



i opened the link to perform a clean boot to start windows ..

i followed the steps :

• Disable all services.
• Disable all startup programs from the task manager.
• Restarting the computer.

I tried again to open the game but it still open just the screen of the company (Gameloft)

just for a second or two then it closes permanently .

Then i enabled the services and the startup programs and restarted my computer

note : i have some games also could not open (Microsoft age of empires) just presents this error



It could have a relation about the problem .

 

Laptop restarts after opening Games, no overheat

I have HP pavilion dv6 7002st.

2 weeks ago I opened my laptop to clean the fan and reapply the thermal paste...
I did and it helped me alot with my FPS (it raised fps from 40 to 70 in games)
But 2 days ago, in the middle of the game, with no overheating, laptop suddenly shut down and came back after 10 seconds with no warning or errors.

Immediately after login, PC screen started to flicker and shake and laptop froze completely. I removed the battery and unplugged it then plugged it after 30 seconds then opened it and everything was normal till the next game play...
All of these happened again after playing the game like for 10 minutes (I'm playing World of Tanks and restart is very annoying in online games:/ )

Then I checked the Eventviewer, I saw 2 critical errors, it was Kernel Power 41(63) errors twice ( 1 for restart and 1 for screen flickering and laptop freezing after restart)

I installed BurnInTest app to test the hardware, RAM was Ok, SDD was Ok, but when i choose the "max cpu temp test" and starts it, laptop restarts 10 seconds after the test starts
The max temp when laptop restarted was 76°C (i think this is not a high temp to force the laptop to shut down)

Before I cleaned my laptop it was usually around 80°C while playing games even after 3 4 hours it was fine.

I reduced the Maximum Processor State from 100% to 99% at control panel Power Options to prevent cpu overclock (this was a suggestion by a youtube video) and tested the max cpu temp again. After 5 second the screen flickered and laptop completely froze and I unplugged it, this time no restart happened but the error on the eventviewer was the same as before : Kernel Power 41...
So what can I do? Replace adapter or something or this is a hardware problem?

BIW, this problem only happens while game or test program is running
Leaving laptop on for hours or browsing the web or watching videos are ok.

Laptop stats :

• HP pavilion DV6
  
• Intel Core i7 3610QM 2.30 GHz
  
• Ram 8 GB DDR3
  
• Graphics card : Nvidia GeForce 630M (2GB)
  
• Disk : Samsung Evo 850 SSD (its a replace for old HDD)
  
• Windows 10 Enterprise