Windows 10: pc restarts while starting game

immediately after clicking maximize battlefield 3 pc restarted and this happened today 3 times. here is v2 log log file]DESKTOP-78NS6DE-2024-04-18_21-51-06.zip

:)

 

pc gaming HELLO

Hi Robert,





To help you with your concern, we suggest that you perform the steps below:

• Sign out your account from the game.
• Restart your computer.
• Run the troubleshooter for Windows apps by clicking this
  link.
• Sign in your account and check it.

If the steps above do not work, we recommend getting in touch with the game developer to get the missing item you’ve purchased. Click this
link to contact the game developer.

Keep us posted.

 

PC restarts when lanching games

Hello Michigan,

Let's determine the cause of the issue. To get started, we'd like to get the following information:

• Do you have other games installed on your PC? If so, please check if the same issue persists.
• Before the system restarts, does it show an error message?
• Are your graphic and other drivers updated?
• What are the troubleshooting steps have you done so far?
• Can you also please confirm the current build of your Windows 10?
  
  (Type winver into the Cortana search box, then hit Enter.)

We're looking forward to your response.

 

Not started Asphalt 8

Thanks for the update. To further isolate this concern, we would like to know if your computer only freezes when accessing the game Asphalt 8.

For additional troubleshooting steps, I suggest that you perform the troubleshooting steps below:

Step 1: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 2: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

1. Click Start and click Settings.
2. Select System.
3. Select Storage.
4. Select This PC.
5. Click Temporary files.
6. Choose Temporary files.
7. Click Remove files.

Step 3: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Kindly update us with the results.