Windows 10: PC run into a problem we are collecting errors to reset it for you

Heyy.. my PC keeps encountering a problem where it suddenly needs to reset. It displays a message saying it's collecting error info and then proceeds to reset. There's also a loud sound accompanying this issue. Sometimes, the screen freezes and I can't click on anything, forcing me to manually shut down the computer by pressing the power button. Can anyone provide a solution? It's quite annoying.

:)

 

Microsoft solitaire collection problem

Hi,

There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
that you follow the steps below:

• First you need to close Microsoft Solitaire Collection.
• In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
  
• Rename Statistic.ark as old-Statistic.ark.
• Then try to run the Microsoft Solitaire Collection.

The statistics file will be deleted, and everything will be set back to 0.

Kindly update us with the results.

 

Solitaire Collection - Stopped working - Windows 10

Hi Frank,

It is possible that the
components were corrupted
during the update causing your
Solitaire Collection
to
crash. We suggest that you perform these
methods of troubleshooting
and run the application again:

Method 1: Run the Windows Store Application Troubleshooter.

To run the
Troubleshooter, click this
link.

Method 2:
Run SFC Scan.  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.
  

Method 3: Reset Windows Store.

To
reset Windows Store, follow these steps:

• 
  Press
  Windows Key + R
  to open the
  run window.
  
• 
  Type
  WSReset.exe
  and hit
  Enter.
  
• 
  Open
  Windows Store
  and
  sign-in
  with your
  Microsoft Account.
  
• 
  Run
  the
  Solitaire Collection.
  

Update us on how it goes.

Regards.

 

Unable to access Microsoft Solitaire Collection

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how frustrating it is when you are unable to access
Microsoft Solitaire Collection
from Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type
  winver in Windows search/Run command)
• What is the complete error message?
• Do you have any non-Microsoft antivirus program installed?
• Are you aware of any recent changes on the PC prior to this issue?

In this scenario, we would suggest you to perform all the steps sequentially and check if you are able to access Microsoft Solitaire Collection.



Step 1: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows
Store apps > Run the troubleshooter.



Step 2:
Reset App

1. 
   Press Windows + I
   key to open Windows Settings.
   
2. 
   Click on
   Apps and select Apps & feature from the left pane.
   
3. 
   Scroll and look for the Microsoft
   Solitaire Collection app.
   
4. 
   Select the app and click on Advanced option.
   
5. 
   Click on Reset and once you see a tick mark, then relaunch and check.
   

Step 3: Uninstall app using Power shell command

1. 
   Press Windows + X key and select
   Windows PowerShell (Admin).
   
2. 
   Copy and paste this command, then press enter:
   Get-AppxPackage *solitairecollection* | Remove-AppxPackage
   
3. 
   Close the PowerShell command and restart the PC.
   

Step 4: Reset the Windows Store Cache: Press the Windows
Logo Key + R to open the Run
dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 5:
Install Microsoft Solitaire Collection

Once the PC restarted, then go to

Microsoft Store to download and install Microsoft Solitaire collection.



Regards,

Aditya Roy

Microsoft Community – Moderator