Windows 10: PC set up with wrong Microsoft account

Hi,


My mum was trying to set up her new computer (Windows 10) and created a Microsoft account (not local).


Then she realised that she could not log on to the computer and from what I could gather (I'm helping her remotely as I'm working overseas), I believe that she must have created an account with a userid similar to her Microsoft account but isn't actually hers.


How should she go out correcting this error? Any advice would be appreciated.


Best regards

han

:)

 

Microsoft account set as a work account and a Microsoft Account

Hi Dean,

As per the description, I suggest that you sign out of one of the accounts and sign into the account again. This will help us to know if the account used in either of the account is not the same.

To sign-out of the Microsoft Account follow the steps below

• Sign in to your Microsoft account on Windows 10.
• Click Start and then PC settings.
• Click Users and accounts and under Your Profile click Disconnect on the right of the screen.
• Enter your Microsoft account's password, and click on Next.
• Type in a Username, Password, and Password Hint that you want set for your Local account and click
  Next. Click on Sign out and Finish button.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

 

Setting up microsoft accounts for family safety - Windows 10

Hi,

thanks for the reply, but having tried everything you suggested - again. I had tried all these things initially and only raised the question when I ran out of things to try!

I still get the same problem. When attempting to following the steps below, the problem occurs at step 3 - when trying to "Sign in with a Microsoft account instead". This is where the unhelpful "Oops something went wrong" message occurs when entering the
windows password "for the last time".

The child's Microsoft account does exist, and I can log in to it via a web browser, but I don't seem to be able to link it to the account he logs in to the PC with. The troubleshooter just detects the fact that he is not logged in with a Microsoft account
(I ran this with both my account, which is fine, and then when logged in with the child's account)!

Check your child’s account on the PC that your child uses

• 
  Have your child sign in to the PC.
  
• 
  Open Settings, then select Accounts.
  
• 
  Select Your account.
  
  • 
    If your child doesn’t currently sign in with a Microsoft account, select
    Sign in with a Microsoft account instead and enter their email address.
    
  • 
    If an email address is already associated with their account, make a note of it. You’ll use it to add their Microsoft account to your family at
    
    account.microsoft.com/family.
    

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.