Windows 10: PC shuts down after long sleep mode. What is causing this?

This happens every so often after a long sleep mode. I come to see that my PC has shut down.

I checked Security and Maintenance for the problem and it mentions the following information:


Problem Event Name: LiveKernelEvent
Code: 193
Parameter 1: 810
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033

Bucket ID: LKD_0x193_DxgkrnlLiveDump:810__dxgkrnl!DxgCreateLiveDumpWithWdLogs
Server information: 7ee3020f-b69f-4b2b-9c66-677f5034d32e

Additional info:


Problem Event Name: BlueScreen
Code: 9f
Parameter 1: 3
Parameter 2: ffff9e88aaef0e00
Parameter 3: ffffdc0d8762f7b0
Parameter 4: ffff9e88b02138e0
OS version: 10_0_18363
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033

What could possibly be causing this?

:)

 

PC shuts down after trying to wake from sleep mode.


After my Win 10 PC goes into the sleep mode and I try to wake it, the PC just shuts itself down.
I have not tried much of anything to fix this. Any suggestions ?
Thanks

 

Sleep mode

Hi,

This issue with sleep mode could have happened due to corrupted or outdated drivers. To resolve your issue, we suggest that you update your drivers. You can follow the steps provided in this

article.

If the issue still persists, we also suggest that you change the settings in your Windows 10. You can follow the steps provided in this

article. This will give you steps to shut down, sleep, or hibernate your PC.

Update us with the result so we can further assist you.

 

Waking PC up from sleep mode causes a reboot

Problem:





I have a small group of Dell Latitude E7470 (Bios Version 1.11.3) laptops that have and sleep mode issue.





When a user closes the top cover of the laptop and puts the machine to sleep all appears normal and the power light begins to pulse. Then, when the user opens the top cover to begin using the laptop
once again the laptop fails to wake up from sleep mode and restarts causing the user to log into the laptop each time. The laptop behaves this way regardless of the way it entered sleep mode, e.g. via the power button or from the start menu.

• The laptop power settings are defined by group policy.
  
• All of the affected laptops are running Windows 10 1809 Enterprise.
  
• The issue does not appear to be a user problem as the issue occurs whether or not a user signs into the laptop.
  
• The bios was updated prior to imaging the laptop in the spring of 2017. v1.11.3
  

Troubleshooting:





The following steps have had limited success.

• Bluetooth on/off. Sometimes if we leave the Bluetooth off the issue goes away, but not always.
  
• Changing what closing top cover does, e.g. change the setting of the top cover to do nothing when closed and then return the setting back to sleep when the top cover closes.
  
• Swapping SSD from one computer to another identical make/model computer and then back. In this step, we move the affected SSD to another laptop and boot the computer. then log in and test sleep mode.
  at this point, the issue is not present. Then, we place the SSD back into it's the original laptop, so far, this has been successful, however, we are still not confident this is a long term fix and we would like to understand why this step would have the
  effect that it does.