Windows 10: PC SHUTS OFF. event viewer says something about "NVIDIA-NVTOPPS-NVLOGS"

My PC randomly keeps restarting, I check event viewer and the common pattern seems to show something about "Session "NVIDIA-NVTOPPS-NVLOGS" stopped due to the following error: 0xC0000188"The maximum file size for session "NVIDIA-NVTOPPS-NVLOGS" has been reached. As a result, events might be lost not logged to file "C:\ProgramData\NVIDIA Corporation\nvtopps\nvlog.etl". The maximum files size is currently set to 20971520 bytes.I'm not sure how to go about this since the internet tells me nothing about this issue.

:)

 

Event viewer

I suggest you re-install the video driver. I'll add a few words of explanation about Event viewer in a moment. They won't affect the need to reinstall that driver as your first step. Denis

 

PC does not shut down requires forece shut down

Hello,

We really appreciate your patience. Let me give you few more troubleshooting steps which might apply to your situation and ascertain the cause of the issue.

• Try removing all the external peripheral devices including all usb drives except keyboard, mouse and monitor and check.
• Try to shut down the computer while forcing the running applications and check the results in the subsequent restart. Follow the below steps.
  

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  shutdown -s -f and press enter.
  

If it still does not help, try to view the Event IDs in Event Viewer to check for specific events triggering the issue.

To view activities in Windows, I suggest you to open the Event Viewer. To do so, follow the below steps.

• Go to the Control Panel and choose to click on the
  Administrative Tools icon.
• The above action will open up a new window of the Administrative Tools where you will see the
  Event Viewer.
  

Please write to us with the results.

Thank you.

 

Error in Event Viewer

Hi,



Thank you for writing to Microsoft Community Forums.



As you have mentioned, you have performed a repair installation on the computer and you see Event 508, 510 and 533 in Event Viewer.



I would like to inform that if you see any critical error in Event Viewer, please share the event logs with us to help you with the appropriate troubleshooting steps. Please follow the steps mentioned below to share the event logs:

1. Press Windows + X from the keyboard, select
   Event Viewer.
   
2. Expand Windows Logs from the left pane and select
   Applications.
   
3. Click Filter Current Log from extreme right pane. Then in the new windows check the box beside
   Error and click OK.
   
4. Now, look for a critical Error in the list and note down the message/information from the
   General Tab in the lower section.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator