Windows 10: PC Sometimes Won't Turn OFF after Shutdown Or Putting To Sleep Problem

hello,So, I have been having an issue where it happens occasionally, but not every time. If I try to shut down the computer or put it to sleep in Windows, it stays running. The screen turns off, but the PC remains on. It happened last night when trying to put it to sleep and I found this boot error around the time it happened.

:)

 

Laptop won' t shutdown (or restart) and sleep [takes forever]

The situation:

• When shutting down, the laptop proceeds as normal until the screen turns off.
• After the screen turns off, it takes a while for the battery LED to go off.
• After that the power led remains on and it looks like the laptop is stuck in this state forever.
• When I try to get my laptop to sleep, something similar happens; the power led remains on, the battery led turns off and the laptop appears to be stuck in this state.

My laptop is: Asus FX553VD.

What I've tried:

• I have tried to troubleshoot power management and power options.
• Tried clean boot.
• Updated the BIOS.
• Reinstalled windows and tried shutdown and sleep (without installing the drivers and stuff), however that didn't work either.

Additional Info:

• I have multiple operating systems installed in my laptop, however this problem persists on windows only (the OSes are installed on different drives).
• The disk usage is abnormally high.
• There are spikes in CPU usage that kick up the fan really fast while idle.

Please suggest other ideas as to what I should do?

[It appears that the only option I have left is to reinstall everything]

 

Trouble Putting PC to Sleep  

I finally determined what the cause of my PC waking up right after I invoke sleep function Start > Power > Sleep. I recently purchased a Velocifire wireless (2.4ghz) keyboard that also comes with a USB cord so it can be used in corded mode. When used in corded mode, sleeping the PC is not a problem. When I use the wireless dongle, the PC refuses to sleep for more than a second. So, the wireless mode of this keyboard is what triggers the problem. In addition to the things I've tried in my original post, here are the results of some suggestions you guys made:

• Created a new fake user and logged in under than user. Same behavior.
• Started PC in Safe Mode. Unfortunately, in Safe Mode sleep functions are limited to the monitor and hard drives. Nothing to put the PC to sleep.
• Tried going into sleep via Alt + F4. Same behavior.
• powercfg -a reports S3 is active on my system.

There are no obvious irregularities in Device Manager. The dongle shows up under USB Serial Bus Controllers as a USB Composite Device.

• General Tab says "This device is working properly".
• In Driver Tab, I tried searching for a better driver, but Windows says there is no better driver.
• There is no Power Management tab.

So as it turns out, all of things I've tried appear to have been a waste of time as it was not addressing the wireless function of the keyboard. I contacted the manufacturer and they suggested that I delete the USB Composite Device entry, re-boot and re-insert the dongle. However, that did not change inability to sleep the PC. Any other ideas?

 

Turning off / restarting / putting your PC to sleep when Shut Down / Restart / Sleep button in Start Menu is not working

Hey all!

I've been finding some helpful tricks these days to help you in some problems. This time, I've found a way to
restart / shutdown / put your PC to sleep / switch user / sign out of your PC in Windows, when your Start Menu / your Power button in
Start Menu isn't working.

To restart / shutdown / put your PC to sleep / switch user / sign out of your PC, follow these steps:

• Click the Windows Logo key + Alt + F4 keys together. A window pops up, asking, 'What do you want the computer to do?'.
• Click the drop-down box, and select the option you want it to do (i.e., Shut Down, Sign Out, Restart, etc.) and click 'Ok' to make your Windows PC do it.

That's all! You can use this method whenever you want. It won't be an improper shutdown. If this won't work for you, you can long-press the Power button on your PC to shutdown.

I'll come up with many more help topics!