Windows 10: PC Unknown Black Screen Crashing

My PC has been crashing randomly: while gaming and while idle. The screen goes black but audio continues to play for a few seconds. The computer seems to stay on for a few minutes with a black screen before rebooting. I have used DDU to reinstall GPU drivers and ran memtest86 without any errors. Here is the dump file if someone can provide some insight on the issue. https://drive.google.com/file/d/1cZR_lZ0GZRsSXacWcMpmHBnlaaGRb6NJ/view?usp=drive_linkThank you!

:)

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Ken,

Black screen usually occurs to a Windows device if the system detected that there are some damaged drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• Have you made any changes to the hardware of the PC before this issue occurred?
• Did you encounter any error messages or error codes along with the black screen?

In the meantime, we suggest that you perform the troubleshooting steps provided in this
link. The link serves as a guide on how to address black screen issue.

We are looking forward to your response.