Windows 10: Pc was running fine but now it black screens.

i recently built a pc using all new parts. The pc runs games perfectly fine but out of nowhere it just black screens sometimes. it happens most on high demanding games but the games themselves run well and show no sign of issues until the black screen happens. when it black screens i can still hear my games in the background and i have to hold my power button to force my pc to shut off. after a black screen happens and i restart, my pc boots using my cpus integrated graphics and my gpu is disabled in device manager. ive made sure no plugs are loose, my bios is updated, did a clean install of m

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Windows 10 started fine then the screen went black

Hello,

Please try the below steps to troubleshoot black screen error issue.

I would suggest you to refer the below link and follow the suggestions provided by Sharath Srinivasa and see if it helps.

Redirecting

The issue you are facing with USB ports, kindly try the below methods and check if it helps.

Method 1: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• Go to Device manager in control panel.
• Select Device manager and a Device Manager window will pop-up.
• Double Click on USB Controllers to expand.
• Right click on the USB Controllers that is listed and select Update.

If the above steps doesn't help try the below method.

Method 2:

I would suggest you to uninstall and reinstall USB controllers
and check. Please follow these steps:

a. Press Windows + R keys, type devmgmt.msc
in run window and press Enter.

b. In device manager, expand "Universal Serial Bus Controllers".

c. Right click a device under "Universal Serial Bus Controllers" and click
uninstall.

d. Perform same step for other devices. When completed, restart the computer.

All USB controllers will reinstall automatically.

I hope this information helps.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Ken,

Black screen usually occurs to a Windows device if the system detected that there are some damaged drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• Have you made any changes to the hardware of the PC before this issue occurred?
• Did you encounter any error messages or error codes along with the black screen?

In the meantime, we suggest that you perform the troubleshooting steps provided in this
link. The link serves as a guide on how to address black screen issue.

We are looking forward to your response.