Windows 10: pc went freeze and shut down by itself

My PC freezes at random times after it freeze it will shut it down by itself , but most often it happens when an application is being used, such as opening Chrome or 3D Viewer. Often even happens 3 times a day, This has been happening since 5 months ago I really need help :'i use translator, sorry for the bad English

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PC freezes while shutting down/restarting, have to force shut down

Basically after just a few seconds of shutting down/restarting the PC just completely freezes with the spinning circle stopping and it never shuts down until I force shut down. This has been happening for a few days now. I have tried to look up solutions myself but every video I've seen on the issue the spinning circle keeps going rather than freezing so I think my problem might be different. I tried basic stuff like sfc /scannow, chkdsk /f, dism /online /cleanup-image /restorehealth, and also in gpedit I enabled the highly detailed status messages but the only text that shows before it freezes is shutting down/restarting so I can't figure out where it's having problems shutting down. Looked in the event viewer as well even after waiting over a half hour at the frozen screen but I can't see anything obvious that sticks out, in both the application and system sections. However in safe mode I'm able to shut down/restart normally, so perhaps it could point to a software issue? UPDATE: I also asked this question on reddit and someone suggested that it could be a BIOS update that I recently installed because he has seen several HP PCs that had the problem with failed shutdowns. I don't know how I can go about reverting the update or perhaps I can factory reset BIOS? I tried to recover the BIOS with Win + B and holding the power button for 2-3 seconds like it says to do for HP and although it said it recovered the BIOS, it didn't revert the version back to default so I'm still having this issue. No guarantees it would solve the issue but I think it's likely, any suggestions?

 

Windows 10 Home freezes

Hi Macboatmaster

Yes it is connect cause i use that device as principal audio
If i disconnect it, the device disappear from the list and i can't uninstall it
I remember that when i was testing the PC with OCCT i had high temperatures on CPU package (TSI) : max 105.75 °C

Ok i did this 2 times
- first time: it freezed
- second time: hasn't freezed yet

Before the full shutdown i had 2 freezes
At the start the icons are white and take time to load

EDIT: The PC freezed after the second full shutdown, and happen also with the Focusrite Scarlett 2i4 (1st gen) unplugged.

 

PC Freezes

Hello,

To isolate your Windows 10 freezing issue, kindly answer the following questions:

• Aside from this error, are you also getting other error codes or messages?
• Where do you usually experience this freezing issue? Is it during startup?
• Other troubleshooting steps you've tried so far?

Looking forward to your response.