Windows 10: PC wireless adaptor audio control

I am using a wireless headset connected to my PC by the USB Xbox wireless adaptor. The headset connects fine, and the audio quality is fine, I just can't control the volume. If I use the dial on the headset itself I can adjust the volume, but I can't control it with the PC. If I open volume mixer and adjust the volume of individual programs then that works, or if I change the setting in an individual program like a game or spotify then it works. But if I try and adjust the overall volume it has no effect. Even muting the volume does nothing, in theory that should mute each program, but it do

:)

 

Microsoft Wireless Display Adaptor - won't play video/audio

Hi Jake,

Welcome to Microsoft Community and thank you for posting your query.

For the issue with Sound try the below steps and check if this helps in resolving the issue.

Let’s try simple methods and check if this helps in resolving the issue. Follow the below steps.

Method 1.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below method.

• 
  Press Windows key + R and click on
  Control Panel.
  
• 
  Click on View by: category and click on
  Small icon.
  
• 
  Now click on troubleshooting and click on
  Hardware and Sound.
  
• 
  Click on Playing Audio and Click on
  Next button.
  

If the issue still persist, try the below method:

Method 2.

Step 1.

I suggest you to uninstall the sound driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Audio input and outputs to expand, right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the restart the computer. If should automatically installed the driver.
  
  If the still persist, try the below steps.
  

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Audio input and outputs and right click on it and
  update the software.

If the above methods did not help to fix the issue, try the below method.

Method 3.

I recommend you to go to the computer manufacturer website and download the latest updated sound adapter for Windows 10 and install the same. If the available driver is not for Windows 10 try installing the driver in compatibility mode.

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

For the issue with Netflix, I recommend you to uninstall and re/install the Netflix and check.

• 
  Go to settings and click on system.
  
• 
  Click on App & features and click on the Netflix and
  uninstall it.
  

Also, I suggest you to go to the below link and try updating the Microsoft Wireless Display Adapter

Computer Mouse, Keyboard, Headsets, Webcams & More | Microsoft Accessories

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Only in wireless mode the xbox one controller doesn't recognize my aux headset

Hello Gester Paez,

Thank you for your contribution to the Microsoft community.

We understand that you want to fix your wireless controller for you to enjoy your gaming.

Upon checking, if your wireless Xbox One controller is not appearing on the audio options, you can try the following steps:

1. Click on the Start menu and go to PC Settings or on your keyboard press Windows key + i.
   
2. Search for Troubleshoot and run it.
   
3. Then on PC Settings go to System and look for Sound.
   
4. Check Output and under Choose where to play sound look for Xbox One Controller.
   
   If you’re using Bluetooth to play wireless with the controller then audio won’t come through the 3.5mm headphone jack. To use all the features of the controller while wireless requires the purchase of an Xbox One wireless adaptor for Windows.
   
   If the above steps don’t work, you can try the following:
   
   • Make sure that you have the latest Windows update.
     
   • Ensure that the controller is properly paired with your PC.
     
     Hope this helps. We look forward to hearing from you.
     

Yannnn
Microsoft Community Moderator

 

Wireless USB adaptor(DX-924USB)

Hi Praneetha,

Thank you for being part of Microsoft Community.

• What is the make and model of the Wireless USB Adaptor?
• Did you try inserting the device into another computer and check if the recognition takes place?

Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Please revert if you face any issues with Windows in future.