Windows 10: PCIe WiFi stops working while Bluetooth USB dongle is plugged in

Discus and support PCIe WiFi stops working while Bluetooth USB dongle is plugged in in Windows 10 Software and Apps to solve the problem; Hi!I have TP-Link WiFi PCIe adapter that uses infamous and very very horrible RTL8821CE chip. And Asus Bluetooth 5.0 dongle with whatever they've put... Discussion in 'Windows 10 Software and Apps' started by An_A_Fomin, Nov 7, 2022.

  1. PCIe WiFi stops working while Bluetooth USB dongle is plugged in


    Hi!I have TP-Link WiFi PCIe adapter that uses infamous and very very horrible RTL8821CE chip. And Asus Bluetooth 5.0 dongle with whatever they've put into it, they can't be bothered to disclose exact hardware, at least I wasn't able to find any info.Symptoms are: when I boot my Win11 machine with both plugged in, Bluetooth does work, WiFi either does appear enabled and able to get networks, but can only connect to 2.4 GHz networks othervise it says 'cannot connect to network' if I attempt to connect to 5GHz, or is disabled, and enabling it does the same 2.4 GHz thing I mentioned earlier.Th

    :)
     
    An_A_Fomin, Nov 7, 2022
    #1

  2. Bluetooth USB Dongle

    Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

    Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

    -Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

    -Clicked "Connect Other Devices."

    - Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

    -Click on Properties on HT820, and then on services, it does not show any services at all.

    - Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

    "3.6 How do I listen to music wirelessly with a Bluetooth headphone?
    All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
    Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

    -I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

    -Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

    I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

    Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?
     
    surfsk8snow.jah, Nov 7, 2022
    #2
  3. Burgi Win User
    Unknown USB Device - Bluetooth Dongle

    I have a generic bluetooth dongle that I got several years ago. I tried to use it today on my Windows 10 PC and I got an error saying it wasn't able to install the drivers.

    The device manager says it cannot find the device descriptor.

    PCIe WiFi stops working while Bluetooth USB dongle is plugged in Au7yP.png


    I've tried different USB ports (USB 2 and USB 3) with the same result. I ran SFC which returned no issues. I have also updated the drivers for my motherboard with the same result when I plug the dongle in. On a whim I even tried it in another Windows 10 PC where it worked immediately.

    So to summarize:

    • Worked in previous versions of Windows (XP and 7)
    • Works on other Windows 10 PCs
    • Works in Ubuntu and OSX
    • Totally generic, no manufacturer or model number on the casing

    This question appears similar but provides no actual solution. I am completely baffled, any suggestions?

    EDIT

    To throw another spanner in the works, I just plugged it into the USB port the side of my screen and it worked immediately. I would still like to know the reasons why it still won't work in the original ports.
     
    Burgi, Nov 7, 2022
    #3
  4. Simba440 Win User

    PCIe WiFi stops working while Bluetooth USB dongle is plugged in

    USB dongle not functioning

    i have a usb dongle but i'm not sure if it is bluetooth or for wifi. Whenever i plug it in my laptop does not respond to it (as far as i know). Apparently the bluetooth symbol is supposed to appear on the taskbar when the usb dongle is inserted but that doesn't work for me. Does this mean its for wifi or..? The usb dongle came with my work laptop and it has no label on it neither did it come in a box or whatever. So far i don't see its purpose.
     
    Simba440, Nov 7, 2022
    #4
Thema:

PCIe WiFi stops working while Bluetooth USB dongle is plugged in

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