Windows 10: Performance issues after an upgrade due to System process

I am posting this in case it helps anyone else out there that has the same problem as I did. I actually found a lot of places online that were addressing similar issues but all of them panned out except that some of them gave me ideas on how to troubleshoot my problem. This discussion thread may help you out.


Anyhow, I have an HP Pavilion Laptop AMD CPU that I bought with Win 7, then upgraded to 8, then 10 after a great deal of trouble. It seems that pretty much all the times I need to upgrade to a new version of W10, I have problems. Anyhow, last week, after delaying as long as I dared, I finally upgraded to W10 version 1909... and after a while figuring out how to get this done, I was successful, but the system was very slow. Looking at Task Manager, I determined that the culprit was the System Process which was hogging about 20% of the CPU, and making it very annoying do do anything... even moving the mouse around was a challenge to one's patience. I contacted Microsoft and received a very terse response: update your drivers, and if that does not work, reinstall W10 with a clean install. I tried that and it did not work, and they couold not help me determine which driver or sub-process was the culprit. After quite a bit of further digging, I found a program called "Process Explorer", which Microsoft should incorporate into the Task Manager platform. PE was able to show me that the System sub-process that was causing the problem was called Atikmdag.sys, which I easily found on my system; it part of the driver set by Advanced Micro Device Inc. Radeon and is used to control the screen. I disabled the driver and after a flicker on my screen, the system came back and is now working fine.


Btw, if there was any other driver in there that was the problem, I could have found it easily as well. If anyone from Microsoft reads this, please ensure that this tool is brought into the standard troubleshooting toolbox and that your support advisors point your users to it rather than trying to convince people to reimage their systems... in my case, this would have made no difference whatsoever.


Hopefully this helps someone out there.

:)

 

can't perform inplace upgrade

Hi,

It is possible that you're unable to perform an in-place upgrade due to having not enough space for your partition. To better assist you, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot your system reserved partition. It will provide you instructions to increase the available space of your System Reserved Partition.

Keep us posted if you need additional help.

 

High Disk Usage Due to "System" Process?

Hi,

There are different factors that can affect the performance of your Windows 10 device. This includes recent updates, device drivers that need to be updated and much more. For us to resolve your concern, kindly answer the questions below:

• Were there any changes made or updates installed prior to the issue occurring?
• Were you able to verify which system process was having a high disk usage?
• Which version and build of Windows 10 is installed on your device?

As an initial recommendation, you can follow the steps on this
link in there order they are posted to improve the performance of your device.

We look forward to your response to our queries.

 

Black screen issues after upgrading to Windows 10 and system performance is slow

Hi,

We appreciate your interest in Windows 10.

Provide us additional information to assist you better with this issue:

• What is the make and model of your device?
• Have you tried to install all the pending updates on your device after upgrading to Windows 10?
• Were you able to see any error code/ error message with this issue? If so, provide us the complete error message/ error code?

This issue might have occurred due to corrupted/ outdated display drivers on your device. Try the below troubleshooting steps and check if it helps.

Method 1: Update/Install the Display Adapter driver.

Steps to install the drivers for the Display Adapter.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on Properties.
• UnderDrivers tab
  click on Update driver software.

Method 2: I suggest you to install all the pending updates on Windows 10.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status about black screen and system performance for further assistance.

Thank you.