Windows 10: Periodic AMD Driver Crashes at Random Intervals While Playing Games

Hello,

As is written in my computer specifications, I am running an ASUS AMD Radeon R9 380 with 4GB GDDR5, I am running it with no overclock and on stock settings in AMD's Radeon Settings application. In normal use (web browsing, listening to music, programming, etc), my computer is stable, and works great, running perfectly fine for days at a time (during a long download or something).

However, as soon as I start up certain games like Cities: Skylines or Minecraft (any release version) in particular, I get periodic display driver crashes that the games are unable to recover from, but Windows does recover. The entire screen will freeze for a few seconds, but the mouse still moves, then the mouse will freeze too, and a bit later, everything goes black, then the displays reinitialize and show everything as normal, however, certain programs, such as games will stay white and not recover from the crash. In the case of Cities: Skylines, I get a notification in the corner saying "Display driver stopped responding and has recovered", but with Minecraft, I generally get no notification at all, however, in both cases, if I try to open Radeon Settings, the program immediately freezes and has to be restarted with the "Radeon Settings has stopped working" message box, telling me to either close, restart or troubleshoot or whatever. I also now get a notification saying "General: Default Radeon WattMan settings have been restored due to an unexpected system failure."

I can't find any meaningful errors in the event viewer, none of the games give meaningful crash messages, as the games don't actually crash, they just don't recover and turn white, leaving me with a perpetually frozen, white box of a game that I have to force close in task manager. I've looked around for a solution to this problem for 2 years now, and I still can't figure it out. Is there anything I can try to solve this? I've tried underclocking my GPU as well, but that didn't help. And I am no longer in any warranty period either, so I can't really replace anything if it is a hardware issue that isn't something cheap and simple.

Not sure if it matters, but I have 2 displays as listed, an ACER T232HL (HDMI 1920x1080 60Hz) and ACER AL1716 (DVI-I to VGA adapter 1280x1024 60Hz). My ACER AL1716 runs at 75Hz, but I reduced it to 60Hz as I have read it helps with stability to run both displays at the same refresh rate.

Thank you!

EDIT: This issue has persisted over 2 years, so it shouldn't really matter, but here's my AMD Radeon software info:
Code: Radeon Settings Version - 2019.0321.1751.32142 Driver Packaging Version - 19.10-190321a-340873E Provider - Advanced Micro Devices, Inc. 2D Driver Version - 8.1.1.1634 Direct3D® Version - 9.14.10.01394 OpenGL® Version - 26.20.11000.13558 OpenCL™ Version - 10.0.2841.4 AMD Audio Driver Version - 10.0.1.7 Vulkan™ Driver Version - 2.0.80 Vulkan™ API Version - 1.1.101[/quote] Hardware Info:
Code: Graphics Card Manufacturer - Powered by AMD Graphics Chipset - AMD Radeon (TM) R9 380 Series Device ID - 6939 Vendor ID - 1002 SubSystem ID - 04E3 SubSystem Vendor ID - 1043 Revision ID - F1 Bus Type - PCI Express 3.0 Current Bus Settings - PCI Express 3.0 x16 BIOS Version - 015.049.000.004 BIOS Part Number - 115-c766pi20-101 BIOS Date - 2015/07/14 06:06 Memory Size - 4096 MB Memory Type - GDDR5 Memory Clock - 1425 MHz Core Clock - 990 MHz Total Memory Bandwidth - 182 GByte/s Memory Bit Rate - 5.70 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000 OpenGL® API Version - 4.6 OpenCL™ API Version - 2.0[/quote]

:)

 

Periodic AMD Driver Crashes at Random Intervals While Playing Games


Hello,

As is written in my computer specifications, I am running an ASUS AMD Radeon R9 380 with 4GB GDDR5, I am running it with no overclock and on stock settings in AMD's Radeon Settings application. In normal use (web browsing, listening to music, programming, etc), my computer is stable, and works great, running perfectly fine for days at a time (during a long download or something).

However, as soon as I start up certain games like Cities: Skylines or Minecraft (any release version) in particular, I get periodic display driver crashes that the games are unable to recover from, but Windows does recover. The entire screen will freeze for a few seconds, but the mouse still moves, then the mouse will freeze too, and a bit later, everything goes black, then the displays reinitialize and show everything as normal, however, certain programs, such as games will stay white and not recover from the crash. In the case of Cities: Skylines, I get a notification in the corner saying "Display driver stopped responding and has recovered", but with Minecraft, I generally get no notification at all, however, in both cases, if I try to open Radeon Settings, the program immediately freezes and has to be restarted with the "Radeon Settings has stopped working" message box, telling me to either close, restart or troubleshoot or whatever. I also now get a notification saying "General: Default Radeon WattMan settings have been restored due to an unexpected system failure."

I can't find any meaningful errors in the event viewer, none of the games give meaningful crash messages, as the games don't actually crash, they just don't recover and turn white, leaving me with a perpetually frozen, white box of a game that I have to force close in task manager. I've looked around for a solution to this problem for 2 years now, and I still can't figure it out. Is there anything I can try to solve this? I've tried underclocking my GPU as well, but that didn't help. And I am no longer in any warranty period either, so I can't really replace anything if it is a hardware issue that isn't something cheap and simple.

Not sure if it matters, but I have 2 displays as listed, an ACER T232HL (HDMI 1920x1080 60Hz) and ACER AL1716 (DVI-I to VGA adapter 1280x1024 60Hz). My ACER AL1716 runs at 75Hz, but I reduced it to 60Hz as I have read it helps with stability to run both displays at the same refresh rate.

Thank you!

EDIT: This issue has persisted over 2 years, so it shouldn't really matter, but here's my AMD Radeon software info:
Code:

Code:

Radeon Settings Version - 2019.0321.1751.32142 Driver Packaging Version - 19.10-190321a-340873E Provider - Advanced Micro Devices, Inc. 2D Driver Version - 8.1.1.1634 Direct3D® Version - 9.14.10.01394 OpenGL® Version - 26.20.11000.13558 OpenCL™ Version - 10.0.2841.4 AMD Audio Driver Version - 10.0.1.7 Vulkan™ Driver Version - 2.0.80 Vulkan™ API Version - 1.1.101

Hardware Info:
Code:

Code:

Graphics Card Manufacturer - Powered by AMD Graphics Chipset - AMD Radeon (TM) R9 380 Series Device ID - 6939 Vendor ID - 1002 SubSystem ID - 04E3 SubSystem Vendor ID - 1043 Revision ID - F1 Bus Type - PCI Express 3.0 Current Bus Settings - PCI Express 3.0 x16 BIOS Version - 015.049.000.004 BIOS Part Number - 115-c766pi20-101 BIOS Date - 2015/07/14 06:06 Memory Size - 4096 MB Memory Type - GDDR5 Memory Clock - 1425 MHz Core Clock - 990 MHz Total Memory Bandwidth - 182 GByte/s Memory Bit Rate - 5.70 Gbps 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000 OpenGL® API Version - 4.6 OpenCL™ API Version - 2.0

 

Windows 10 Video Games Keep Crashing

Hi!

I have a AMD Radeon Vega 64, with the latest drivers from AMD installed.

Windows 10 is also at the most current patch level.

I'm experiencing continual crashing when playing games, specifically Fortnite, Roblox, and Minecraft.

Do you have any suggestions for next steps in terms of troubleshooting?

My Specs are:

Intel i7 6th gen 6700k

AMD Radeon Vega 64

MSI Z17A

Thermeltake 850 watt power supply.

Thanks!

 

Video card driver crashing when playing games

We suggest that you rollback your driver. To do so, kindly follow the steps below:

• Press Windows key + R to open run dialog box.
• In the dialog box window, type devmgmt.msc and hit enter.
• Right click on your video card driver -> Properties ->
  Driver tab and select Rollback driver.

If the issue persists, it could be better to contact the developer of the game.

Regards.