Windows 10: Perplexed

Been awhile since I had to ask for advice but having some trouble here and this IS the best place for advice so.......
While reading another thread, I thought well I'll just have a look at my Task manager. I did and was very surprised to see my CPU was going full blast, 100%. Odd, I thought because I'm doing nothing but reading the forum. So I refreshed it, same thing. That can't be right so I ran Process Explorer and came up with the same results. My CPU fan is running but the air flow is not especially hot coming out, warmish max. Looked through the processes running and saw nothing untoward and certainly nothing that would impact my CPU that much. Ran a quick SuperAntispyware scan with nothing coming up. Any clues?

















Oh, rebooted and same thing.

:)

 

Windows 10 "something happened" immediately upon starting of download.

Well spotted! That explains this perplexing issue.

 

Problem in Contact list after active sync

Now I'm perplex. This is not suppose to happen. Even on the laptop?

 

Please open the Task Manager and from Processes tab click CPU column to organize CPU utilization by highest CPU usage and post a screenshot of the Task Manager.

 

Everything under what you see is 0%.

 

Hold the Windows key on your keyboard and Press R. In the run dialog; type services.msc

From the services console; locate the Windows Management Instrumentation service.

Right click the Windows Management Instrumentation serviceand stop the service to check issue resolves. When you stop Windows Management Instrumentation servicefew dependent services will also will be stop you can restart them after restarting Windows Management Instrumentation service

 

Did that , no change. It also stopped IastorIcon and security center. As I watch Task manager my usage for task manager goes up to 100%. I was thinking that maybe this had something to do with the Factory O.C. but I've had this machine for 10 months now and never noticed this before. My rest usage is usually like <10%. Machine is not overheating and I see no degradation in speed doing mundane things, surfing, watching video etc. Or in BTD5 which is the game I played this morning.

Here's what Task manager says with WMI turned off.

 

Open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.

Please execute following commands one at time.


Code: Sfc /Scannow Dism /Online /Cleanup-image /RestoreHealth[/quote]

Malwarebytes' scanner
If this program is already installed: Skip the installation and run only the scan!
Download and install: Please download Malwarebytes' scanner to your desktop.

• Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
• Click Finish.
• On the Dashboard, click the 'Check for Updates' button.
• After the update completes, click the 'Scan Now' button.
• A Threat Scan will begin. Please allow it to progress through the scanning process.
• When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.

How to get logs: (Export log to save as txt)

• After the restart once you are back at your desktop, open Malwarebytes once more.
• Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
• Click 'Export'.
• Click 'Text file (*.txt)'
• In the Save File dialog box which appears, click on Desktop.
• In the File name: box type a name for your scan log.
• A message box named 'File Saved' should appear stating "Your file has been successfully exported".
• Click Ok
• Find the log on your Desktop and Attach that saved log to your next reply.

(Copy to clipboard for pasting into forum replies or tickets)

 

System File Check , no integrity violations.
Dism - Ran
Malwarebytes scan - No threats or PUP'S/PUM'S

This is a new restore for the OS btw about 3 days ago.
No change, Task Manager now:




Malwarebytes
Malwarebytes | Free Cyber Security & Anti-Malware Software

-Log Details-
Scan Date: 1/27/18
Scan Time: 12:22 PM
Log File: b24f3ad2-0386-11e8-9f20-30e37a96f7ed.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3799
License: Free

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: MSI\india

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 293783
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 0 min, 34 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

 

Open the Command Prompt by typing cmd.exe into Start Menu, right-click on Cmd.exe, and open it as an administrator.

Please execute following commands one at time.

Code: Chkdsk C: /f[/quote] Please download Malwarebytes' AdwCleaner onto your Desktop.

• Double click on AdwCleaner_xxxx.exe to run the tool.
• Click on Scan.
• After done scanning, please hit Logfile. Locate the logfile in the Scan tab, double-click on it, copy the information inside of it, and paste it into your next reply.
• You can find the logfile at C:\AdwCleaner[Sx].txt as well.

Fix with Junkware Removal Tool

Please download Malwarebytes' Junkware Removal Tool and save the file to your desktop.

• Right-click on the JRT.exe or Junkware Removal Tool icon and select Run as Administrator to start the tool.
• Follow the prompts and let this process run uninterrupted.
• This scan can take a while, depending on your System specs.
• Upon completion, a log (JRT.txt) will open on your desktop.

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.


Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
  
• Extract its contents to your desktop.
  
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  

 

Did all that, no difference. Tried booting into safe mode, no difference. Just reset it 3 days ago, so my system restore options are very limited but am going to try. If no love I'm just going to do a fresh install, was really hoping not to have to do that as I just got everything back to "normal". Oh, Malwarebytes discontinued Junkware Removal Tool btw. Thanks for trying.

 

If you like can try repair install of Windows 10 without without losing anything.

I know about Junkware Removal Tool but it still does help remove old adwares.

You are very welcome!

 

That's not good. Would Control panel > Troubleshoot help?

You have an SSD & a HDD: is it possible to run only the SSD which I imagine is your OS drive.

Depending on what you find out maybe doing a clean boot should be considered
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts Performance Maintenance Tutorials

 

I finished the reinstall and everything is fine now. Still no clue on what happened, and I'm not exactly a noob when it comes to tracking these things down. But now I have a few hours of getting everything "back to normal". Thanks again to all who replied.

 

We are glad to hear your issue has been resolved, thank you for letting us know that all is now well!