Windows 10: Persistent BSOD issues

Over the past year, I've had recurring issues with BSOD on my laptop, which have proven beyond my abilities to deal with. I've even tried resetting my computer to no effect. Recently (starting from about mid-December, don't have a restore point predating that time) they've started to get out of hand.

This is the laptop I'm using:
http://www.pcworld.com/product/1253589/aspire-v3-772g-9402.html

Attachment 57377

Could someone please help?

Edit: Some more information, the most common errors are KMODE_EXCEPTION_NOT_HANDLED, SYSTEM_SERVICE_EXCEPTION, and IRQL_NOT_LESS_OR_EQUAL. Blue Screen View says ntoskrnl.exe was always a factor, with athw8x.sys, hal.dll, and dxgmms2.sys occasionally popping up. Who Crashed identifies ntkrnlmp.exe, with a couple dxgmms2.sys.

:)

 

Persisting BSOD

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

 

Persisting BSOD

Hello,

Sorry for being this late.

Here are the minidump files you need:

Shared items 11-19-2017

 

Please do NOT switch graphics cards while troubleshooting.
Switching between graphics cards might cause more bluescreens, because the switching feature isn't proper implemented.

Please try to reinstall Malwarebytes to ensure a proper update for the drivers will happen:

• Clean removal: https://support.malwarebytes.org/cus...5311?b_id=6438
• Install: Free Cyber Security & Anti-Malware Software

Please update Soluto and iTunes

Please visit Download Drivers and Manuals | Acer Official Site for driver updates.
I would suggest to reinstall/update every driver for Windows 10.

Please uninstall McAfee, do NOT reinstall, use Windows Defender as alternative while troubleshooting
https://service.mcafee.com/webcenter...cleId=TS101331
Code: *** WARNING: Unable to verify timestamp for mfehidk.sys *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys[/quote] In the most recent dumps, the following drivers have been flagged
Qualcomm network driver
Code: ffffd002`019fe6c8 fffff801`041c1a7bUnable to load image \SystemRoot\System32\drivers\athw8x.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for athw8x.sys *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys athw8x+0x251a7b 2: kd> lmvm athw8x start end module name fffff801`03f70000 fffff801`04390000 athw8x T (no symbols) Loaded symbol image file: athw8x.sys Image path: \SystemRoot\System32\drivers\athw8x.sys Image name: athw8x.sys Timestamp: Mon Apr 27 04:56:12 2015 (553DA54C) CheckSum: 00411F51 ImageSize: 00420000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Intel Rapid Storage Technology driver
Code: ffffd001`56c78d98 fffff801`67024f04Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for iaStorA.sys *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys iaStorA+0x84f04 2: kd> lmvm iaStorA start end module name fffff801`66fa0000 fffff801`6726d000 iaStorA T (no symbols) Loaded symbol image file: iaStorA.sys Image path: \SystemRoot\System32\drivers\iaStorA.sys Image name: iaStorA.sys Timestamp: Mon Jan 14 19:00:27 2013 (50F447BB) CheckSum: 000A2FE2 ImageSize: 002CD000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]

 

Thank you for taking the time to look at my issue.

It took some time, but I've updated all the drivers provided by the Acer site, I went and updated everything in the Device Manager Window, I made sure to get the Qualcomm and Intel Rapid Storage Technology driver, removed McAfee, updated Itunes (Soluto has been discontinued from what I was able to find), and reinstalled Malwarebytes. But if anything, there are more BSOD than ever. Did I do something wrong? Uploading the dump files from the last two days, after I finished updating everything:

Attachment 58410

 

Next time provide a zip from the dm log collector.
Some that want to help can't open a .rar.

That a system becomes more unstable could point to hardware problems.
Lets start with the memory





Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
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