Windows 10: Persistent Crashing While Sleep Mode - Bug Check

Hello folks! I'm having a concerning issue with my recently built Windows 10 machine. Below are my system specs, symptoms of issue, steps to reproduce, troubleshooting steps taken, and an attached minidump (MEMORY.DMP).


System Specs

CPU: Intel i9 9900k @ 4.7ghz

Mobo: ASUS ROG Maximus XI Hero (Wi-Fi)

RAM: 4x8gb Corsair Vengeance RBG DDR4-3600 C18 @ 3200mhz [XMP Profile]

GPU: EVGA RTX 2080

All drivers are up to date and verified intact


Symptoms

• When attempting to sleep, computer will frequently sleep fine for up to 3-4 hours, waking as normal.
• However, when gone and set to sleep for 6+hrs, system is off and boots cold.
• Event Viewer inconclusive, reveals that prior shutdown was unexpected, did not cleanly shut down, and generally indicates a crash.
• Event Viewer reveals Error Level Event:
  • "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff8012126b378, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 7a6ff501-6edc-4660-907b-23ae49f400a1."
• Specific bugcheck code varies. Most frequently 0x00000133 and 0x00000001.

Steps to Reproduce

1. Initiate sleep
2. Wait several hours (most recent occasion was 7.5hrs)
3. Attempt to wake, find powered off
4. Boot cold

Notably, problem presents regardless of if computer entered sleep from inactivity or if manually set to sleep.


Troubleshooting Steps Taken

Steps taken in rough order:

1. Disable Fastboot in both BIOS and Windows
2. Disable Hibernate
3. Check powercfg for wake requests (find none)
4. Disable all possible wake requestors (notably network wake)
5. Verify driver integrity and updates
6. Verify disk and operating system integrity
7. Verify memory function with memtest86 and other stress testers (Passed with flying colors)
8. Verify CPU and motherboard function with stress testers (Passed with flying colors)
9. Disable all overclocking and repeat testing

So far, none of these troubleshooting steps have resolved the sleep issue. I've attached the most recent MEMORY.DMP here.


I'm at wits end. As a layperson I've done all the troubleshooting I can reasonably find recommended. I've been unable to find any additional leads online to try anything else. Please help!

:)

 

sleep mode and power options not working on Windows 10

Hi,

Thank you for contacting Microsoft Forums.

For issues with sleep mode and power options follow the steps provided below.

Run the Power troubleshooter and check.

Follow the steps to run the troubleshooter:

• Open Control Panel.
• Type Troubleshooting in search and click
  Troubleshooting.
• Now type Power in the search option.
• Click on Power troubleshooter to run.

I would suggest you to try updating the Display driver and check if the issue persists. If you already have all the latest drivers from Windows updates, then I would suggest you to visit the computer manufacturer's website, download and install the latest
drivers in compatibility mode and check.

Hope this helps.

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

Sleep mode

Hi,

This issue with sleep mode could have happened due to corrupted or outdated drivers. To resolve your issue, we suggest that you update your drivers. You can follow the steps provided in this

article.

If the issue still persists, we also suggest that you change the settings in your Windows 10. You can follow the steps provided in this

article. This will give you steps to shut down, sleep, or hibernate your PC.

Update us with the result so we can further assist you.