Windows 10: Persistent System Crashes on Dell XPS-13 Windows 11 24H2 Despite Reset and Factory Restore...

Discus and support Persistent System Crashes on Dell XPS-13 Windows 11 24H2 Despite Reset and Factory Restore... in Windows 10 Software and Apps to solve the problem; Hi Team,I am writing to report an ongoing issue with my Dell XPS-13 9340 laptop running Windows 11 24H2 10.0.26100 Build 26100. Despite performing a PC... Discussion in 'Windows 10 Software and Apps' started by Rahul Patil7, May 6, 2025.

  1. RAHUL PATIL7
    Rahul Patil7 Win User

    Persistent System Crashes on Dell XPS-13 Windows 11 24H2 Despite Reset and Factory Restore...


    Hi Team,I am writing to report an ongoing issue with my Dell XPS-13 9340 laptop running Windows 11 24H2 10.0.26100 Build 26100. Despite performing a PC reset with the "Keep my files" option and a factory restore to default settings assisted by Dell Support, I continue to experience system crashes and errors. My Windows installation is fully up to date as of May 6, 2025, yet the issues persist, impacting my ability to use the system reliably, especially during video playback.Youtube on all browser and video playback on local machineSystem DetailsPersistent System Crashes on Dell XPS-13 Windows 11 24H2 Despite Reset and Factory Restore... :Device: Dell XPS-13 9340 x64OS: Window

    :)
     
    Rahul Patil7, May 6, 2025
    #1
  2. ANGUS RYAN
    Angus Ryan Win User

    Dell XPS 13 Crashing on Factory Reset (CRITICAL_PROCESS_DIED)

    Im trying to factory reset on my Dell XPS 13 however everytime I choose any option in the 'Reset My PC' menu, it loads, restarts my laptop and then crashes with the blue screen containing error code: CRITICAL_PROCESS_DIED.

    How do I resolve this? I've owned my XPS for 3 years and there have been no problems with SSD corruption or any hardware failures so I'm assuming is a Windows 10 (my current OS) problem. I've tried researching a solution however they're mainly just alternative was to factory reset to all of which have failed

    Anyone know a solution?
     
    Angus Ryan, May 6, 2025
    #2
  3. ANGUSRYAN
    AngusRyan Win User
    Dell XPS 13 Crashing on Factory Reset (CRITICAL_PROCESS_DIED)

    Im trying to factory reset on my Dell XPS 13 however everytime I choose any option in the 'Reset My PC' menu, it loads, restarts my laptop and then crashes with the blue screen containing error code: CRITICAL_PROCESS_DIED.

    How do I resolve this? I've owned my XPS for 3 years and there have been no problems with SSD corruption or any hardware failures so I'm assuming is a Windows 10 (my current OS) problem.

    Anyone know a solution?
     
    AngusRyan, May 6, 2025
    #3
  4. DAVEM121
    DaveM121 Win User

    Persistent System Crashes on Dell XPS-13 Windows 11 24H2 Despite Reset and Factory Restore...

    Factory reset Windows 11 24H2 (build 26100.863)

    Hi, I am Dave, I will help you with this.

    There are no currently listed problems resetting version 24H2 of Windows 11 and no specific steps you need to perform, are you experiencing any problems with that insider build that is causing you to perform a Windows reset?
     
    DaveM121, May 6, 2025
    #4
Thema:

Persistent System Crashes on Dell XPS-13 Windows 11 24H2 Despite Reset and Factory Restore...

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