Windows 10: PERSONAL ONEDRIVE LOG IN CHALLENGES

I'm having trouble logging in to my personal OneDrive account. I've tried resetting my password, but it's still not working. As a result, windows hello is also not working and I am unable to link my phone to windows. Can someone help me troubleshoot this issue?

:)

 

OneDrive Personal Vault corrupt on Windows 11 Error Code: 0x8004100e

Hi Javier

I already did that. A couple of times. Most recently, as follow-on steps to your recommendation to delete my Personal Vault permanantly:

1. Followed your steps to permanently delete Personal Vault on OneDrive web
   
2. On my laptop:
   
   1. Disabled OneDrive backups
      
   2. Unlink this PC
      
   3. Uninstalled OneDrive application
      
   4. Deleted OneDrive folder
      
   5. Rebooted
      
   6. Reinstalled OneDrive
      
   7. Logged back in and retried Personal Vault - same error
      

 

Getting logged in with OneDrive Personal

I have two computers, both running Windows 10 Pro (Anniv Edition). On one computer, OneDrive works just fine. But, on a different one, I can't get logged in to OneDrive.

I can go through the login screen, give it my email and password, then approve the 2-factor authentication. But then it tells me something went wrong (unspecified), but suggests that I go to the task tray and select OneDrive settings and add my account. When I do that (email address, password, 2-factor authentication) I am presented with a new dialog. And yes, my email address is tied to both a personal and a "work/school" account.



The problem is, all of my OneDrive files are attached to my personal account and Personal is grayed out and unclickable (yeah, I tried anyway).

Any ideas on what it takes to get this setup correctly?

Update and clarification

Just to be clear, this used to work on this computer, but at some point stopped. It's a computer that does not get used much and had not even been turned on for a few months.

A comment by Ramhound got me thinking. I went in to Manage my Account and removed the workstation in case it really wasn't correct anymore for some reason, and now I can't get it back as a trusted device. I have tried a couple of things, namely on the workstation transitioning my account to local account, rebooting, then transitioning it back to my Microsoft Account. While I did indeed was asked for a verification code (2-factor), the workstation has never been re-registered as a trusted device. Some threads say to go to Settings/Accounts/Your Info and click the Verify button, but that appears to no longer exist under Windows 10 Pro (Anniv Edition).

At this point, since there isn't much on this computer, I'm getting "this close" to rebuilding it again from scratch, but there should be a better way.

And yet another update

I have determined that this problem stems from the fact that I don't use this particular computer very much (it sits in my garage, hooked up to a X-Carve CNC that I don't get to use as much as I would wish). In my consideration of rebuilding this computer, I went to another computer that I retired just a few months ago and booted it back up. When it came up I was told that I had to re-enter my OneDrive credentials (which the first computer did too, in hindsight), and now this second computer can no longer get to my OneDrive with the exact same message.

I decided to rebuild this garage computer on the other hardware and, of course, OneDrive works again. I then renamed the "broken" computer so the new computer could take its name, and when I did, My Account recognized this computer again, with the new name, as a trusted device. So hoping that was the fix, I tried OneDrive one more time, and still no love, it will not connect correctly.

 

Can't add personal account to onedrive!!!

Hi Adam,



Thank you for writing to Microsoft Community Forums.



Please follow the steps to contact OneDrive support for further assistance on adding personal account to OneDrive.

1. Login to OneDrive.com.
2. Click the ? Help icon on the top banner of the page.
3. Select Email OneDrive support for the further assistance.

Muralidhar

Microsoft Community Moderator