Windows 10: Phone call re: Suspended Account

Discus and support Phone call re: Suspended Account in AntiVirus, Firewalls and System Security to solve the problem; I received a phone call saying that my Microsoft account was suspended. However, I just logged on to this site. Is the phone call legit or is it a... Discussion in 'AntiVirus, Firewalls and System Security' started by Magpie_73, Aug 8, 2018.

  1. Magpie_73 Win User

    Phone call re: Suspended Account


    I received a phone call saying that my Microsoft account was suspended. However, I just logged on to this site. Is the phone call legit or is it a scam?

    :)
     
    Magpie_73, Aug 8, 2018
    #1
  2. mrgeek Win User

    Suspended Account


    Something similar happened to me. I set up a computer for a family member and when logging in on a secondary MS acct for support purposes, I incorrectly typed my password and was then asked to enter a code texted to a last 4 nos. that I didn't realize was a 2nd phone that I used for 2-step verification. So when I said that wasn't my backup number, the acct was auto-locked for 30 days, nothing to do but wait. At least the family member had a Local Account and was able to use the device until I was re-instated, whereupon I was able to sign-in and verify my 2nd step in the verification process.
    If you used your land line as the 2nd step, I'm afraid, you're, likewise, locked out until the 30 day period is over. By then, either get a secondary email acct, as suggested, or a burner phone that takes texts so you're VERY clear as to what your 2nd verification option is. This is a case where having a Local Acct with admin privileges would be invaluable. Good Luck with your efforts.
     
    mrgeek, Aug 8, 2018
    #2
  3. maranna Win User
    account blocked then suspended


    My Outlook.com experienced both yesterdy. I did nothing wrong, have checked for malware and followed all the steps to be normal. I was told I was unblocked then when I sent an email it said I am suspended. After an hour on the phone, to no avail, I tried this am and after verifying I was normalized.
    Someone was trying to access my account was the message that popped up.

    Has this happened to you and why does this happen if you follow the rules?
    What can I do to prevent this? I read about 2 step verification but this does not seem to help in this situation.
    Thanks for listening,
    Peter
     
    maranna, Aug 8, 2018
    #3
  4. Eric Ber Win User

    Phone call re: Suspended Account

    Account suspended

    Hi Lynn,

    When you read email, use a social networking site (like Facebook) or surf the Internet, you should be wary of scams that try to steal your personal information (identity theft), your money, or both. Many of these scams are known as "phishing scams" because
    they "fish" for your information. Cybercriminals often use the names of well-known companies, like ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use email to trick you, they sometimes
    use the telephone, instead. You can check these links for more information:


    If your account is temporarily suspended, you can follow the steps in this
    link
    to unblock your account.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Aug 8, 2018
    #4
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Phone call re: Suspended Account

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