Windows 10: Phone link app is connected through bluetooth but the "calls" feature does not work.

My phone link app on the PC shows my messages, pictures, apps, etc. It shows that its connected via Bluetooth. Both my phone and PC are on the same network. When I go to the calls "calls" feature it tells me to connect via Bluetooth even though it already is. When I click on connect, a window pops up and tells me that my PC and phone are in fact connected via Bluetooth. I click continue again, that pop up closes and the "calls" screen still tells me to connect via Bluetooth. I have:1. unpaired both and repaired2. restarted both3. uninstalled both from each and reinstalled4. checked privacy set

:)

 

Your Phone App: Ringtone and Call quality terrible?

Hi,

Anyone help with this? Thanks.

Windows 10 version: 1909 (Build: 18363.815)
Your Phone App version: 1.20041.85.0
Your Phone Companion Link to Windows app version: 1.20041.82.0
Link to Windows Service version: 1.0.5.2.30

Samsung Galaxy S10: Android 10 / OneUI 2.1

It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

All other aspects of Your Phone work wonderfully.

I've tried:

Phone:

1. Bluetooth: Unpairing the Surface Pro X
2. Your Phone Companion App: Clearing Application Data/Cache

Surface Pro X:

1. Settings -> Bluetooth: Unpairing the phone
2. Settings -> Phone: Unlinking the phone
3. Settings -> Apps: Your Phone App: Repair and Reset

I then set it all up again which went through all fine.

I've also tried:

1. Device Manager -> All Bluetooth Drivers -> Update Driver
2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.

I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

Because the crackling noise seems to be bluetooth related.

Thanks

- - - Updated - - -

Anyone?

Thanks

 

Phone Link vs Samsung Flow vs Samsung Dex?

I found out about the problem when I ran games on the phone using Phone Link. Assuming that the PC is connected to the phone with Phone link On the phone if you look at the Bluetooth settings you will see that:

• Calls = Enabled
• Audio = Not available

However, on the PC if you run Bluetooth Audio Receiver and open a connection to the phone then On the phone if you look at the Bluetooth settings you will see that:

• Calls = Enabled
• Audio = Enabled

 

Call feature not working on Phone App for Windows !!

Hi Jon,

I appreciate your efforts in trying the suggested steps. Could you confirm if you successfully connected your phone to your PC via Bluetooth?

If the error message persists, please try resetting the Phone Link app on your PC and the Link to Windows app on your Galaxy S23, and then attempt to establish the connection again.

Let me know if the issue persists after these steps.