Windows 10: Phone Link behavior has changes. Can't call on computer

Discus and support Phone Link behavior has changes. Can't call on computer in Windows 10 Software and Apps to solve the problem; When I call on my Win11 computer Android device is Samsung S25 Ultra, call is places on my PHONE rather than computer. Unable to transfer call to PC... Discussion in 'Windows 10 Software and Apps' started by Dale Webb, Jun 25, 2025 at 11:52 AM.

  1. Dale Webb Win User

    Phone Link behavior has changes. Can't call on computer


    When I call on my Win11 computer Android device is Samsung S25 Ultra, call is places on my PHONE rather than computer. Unable to transfer call to PC via the Phone Call dialog box or phone.

    :)
     
  2. BubbaW Win User

    Stop Windows 10 from asking to link phone to computer

    Besides Group Policy, what other ways have you tried ?
    Do you utilize Shared experiences, Share across devices ?

    Unlink your phone from your PC running Windows 10, use these steps:

    • Open Settings.
    • Click on Phone.
    • Click the Unlink this PC option. Unlink your phone from computer.
    • Click the Home button.
    • Click on Devices.
    • Click on Bluetooth & other devices.
    • Select your phone.
    • Click the Remove device button.
     
  3. Tabvla Win User
    Cannot see phone files on computer


    SOLVED. It was a well-hidden setting to change the USB type.

    I have a new phone running Android Oreo. I have taken a few test photos and a couple of test videos. Some have been saved to the phone's internal storage and some to an SD Card.

    I have connected the phone to a W10 computer using the USB cable supplied with the phone. Windows identifies the phone correctly and automatically installs the driver and the phone is then correctly listed in Explorer. If I click on the phone in Explorer, Windows displays a message "No files on this device" and consequently the file section of the Explorer window is empty. The phone displays that it is being charged from the USB port. Therefore it would seem that both Windows and the phone are reporting that the USB connection is working as expected.

    My previous phone was a Windows phone and as expected the phone worked seamlessly with Windows computers. I am still finding my way around Android so I may have missed something obvious. The instruction in the phone User Guide is simply to "......connect the phone to the Windows computer using the supplied USB cable and after installing the drivers the files and folders on your phone will be accessible.....".

    Well that does not seem to be quite correct....*Sad

    Thanks for any suggestions.

    T.
     
  4. Phone Link behavior has changes. Can't call on computer

    Phone Link not showing Contact Names....again

    I was able to fix this on my computer by following these steps:

    1. In the Phone Link app on PC, go to Settings, click the My Devices tab, and use the ellipsis (...) menu on your device to remove it, then close the app.
    2. On your phone (mine is an Android), go to Settings, Apps, Link to Windows, Open, then remove your PC from the Linked Computers section.
    3. Restart your phone.
    4. Re-link the phone and PC by restarting the Phone Link app on your PC and following the step to add your device.
    5. Perhaps this is the critical thing, but I noticed in the Link to Windows app on Android, there is a toggle to "Sync contacts" under the list of Linked Computers, which was disabled for me. Turn this on.
    Contacts are showing up again for me now - yay!
     
    FredFredrickson, Jun 25, 2025 at 12:01 PM
    #4
Thema:

Phone Link behavior has changes. Can't call on computer

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