Windows 10: Phone Link hangs up when laptop sleeps

Discus and support Phone Link hangs up when laptop sleeps in Windows 10 Gaming to solve the problem; How come Phone Link doesn't keep Windows 11 from going to sleep? Teams won't go to sleep when you're on a call. If I'm on a call using my laptop as the... Discussion in 'Windows 10 Gaming' started by DGAJ, Jul 18, 2024.

  1. DGAJ Win User

    Phone Link hangs up when laptop sleeps


    How come Phone Link doesn't keep Windows 11 from going to sleep? Teams won't go to sleep when you're on a call. If I'm on a call using my laptop as the mic and audio, I'm usually not doing other things on my computer. I'm just talking to the other person. And then the computer goes to sleep, and the call hangs up. Any way to stop this from happening without changing the power settings every time I use Phone Link for a call?

    :)
     
  2. garyfritz Win User

    Laptop randomly hangs while in sleep mode

    Good thing I kept the reports. Phone Link hangs up when laptop sleeps :) Attached below. Don't know why the other thread disappeared -- maybe because it wasn't a real BSOD?

    Looks like chkdsk /r /v has to be run at boot time, and many of the next steps (installing drivers, etc) are going to take more time than I have today. I'll get back to it later.

    The HP Diagnostics at that link is only a 32-bit app. The only Hardware Diagnostics I see on my laptop is just a log file. Should I run the UEFI tests?

    HD Tune: I let it sit on the Health tab for quite a while and nothing happened. I tried hitting Update, I set it to 1-minute update, nothin'. The Log is empty too.


    Phone Link hangs up when laptop sleeps 243933d1566422538t-laptop-randomly-hangs-while-sleep-mode-image.png

    Phone Link hangs up when laptop sleeps 243934d1566422607t-laptop-randomly-hangs-while-sleep-mode-image.png

    Phone Link hangs up when laptop sleeps 243935d1566422632t-laptop-randomly-hangs-while-sleep-mode-image.png
     
    garyfritz, Jul 18, 2024
    #2
  3. garyfritz Win User
    Laptop randomly hangs while in sleep mode

    Dude! You are a beast!

    1) Problems with G: were caused by trying to run a drive on a janky old USB extender.
    I don't know what to do about the Macrium file.

    3) Yes, shutdowns were due to me killing the system when it hung.

    4) I never installed any McAfee products. Must be bloatware. There were no McAfee products listed in Add/Remove Programs -- possible I already deleted the pre-installed products? But there was still a ton of McAfee-related files out there. I ran the MCPR removal tool but there are still 170 files with "McAfee" in the name, who knows how many more without that string.

    5) I uninstalled Malwarebytes. I assume I can reinstall when I finish this?

    6) My laptop's support page is
    https://support.hp.com/us-en/drivers...03?sku=5UK31AV
    Here are the drivers that HP recommends. Is there a way to get an equivalent list telling me what's currently installed? Or should I just install the list they gave me?

    Phone Link hangs up when laptop sleeps 243891d1566407304t-laptop-randomly-hangs-while-sleep-mode-image.png


    7) This laptop has a dual-mode display, and therefore two separate drivers:

    Phone Link hangs up when laptop sleeps 243890d1566407283t-laptop-randomly-hangs-while-sleep-mode-image.png

    I assume I un/reinstall both of them? They were already on the drive list above.

    8) The HP site above lists F.31 rev A. I'll install it.

    10) The software associated with VBoxNetLwf is VirtualBox. I just freshly installed that (for the first time) last week. Doubt it needs to be re-installed yet?

    11) I'll run HD Tune after I update drivers & BIOS.

    12) Do I want to look for Intel driver updates? Shouldn't I go with the possibly HP-customized drivers from step 6, and not overwrite them with Intel drivers?

    13-14) Will do after updates.

    Do I need to do anything with the reports you posted, or was that just documenting the process?
     
    garyfritz, Jul 18, 2024
    #3
  4. garyfritz Win User

    Phone Link hangs up when laptop sleeps

    Laptop randomly hangs while in sleep mode

    Phone Link hangs up when laptop sleeps 243965d1566437832t-laptop-randomly-hangs-while-sleep-mode-image.png

    Phone Link hangs up when laptop sleeps 243966d1566437842t-laptop-randomly-hangs-while-sleep-mode-image.png

    Phone Link hangs up when laptop sleeps 243967d1566437850t-laptop-randomly-hangs-while-sleep-mode-image.png


    What link for V2? Speccy? I don't see a V2 link there...

    I've installed the HP HW Diagnostic 1.6.0.0. The website says it's 32-bit only but the installer says 64-bit too. I ran all the tests and they all passed. Do you want to see test output?

    Pretty damn poor uninstall tool if it leaves hundreds of files lying around.

    I will run the chkdsk tonight.
     
    garyfritz, Jul 18, 2024
    #4
Thema:

Phone Link hangs up when laptop sleeps

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