Windows 10: Phone link not send verification code on outlook and not other verification option

Hello,I am experiencing an issue while attempting to set up Phone Link for the first time. During the verification process, I do not receive the required verification code, despite successfully receiving other Microsoft-related authentication messages. Additionally, I do not see any alternative verification methods available.I have already tried the following troubleshooting steps:Restarted both my phone and PCVerified that my Microsoft account details are correctChecked spam/junk folders for the codeEnsured my internet connection is stableUpdated the Phone Link app to the latest versionTried

:)

 

Outlook & Gmail requires two-step verification

I'm running Win 10 Pro on an HP notebook with Office 365. I use Outlook to send and receive email from my gmail and yahoo email accounts. Today I noticed that Outlook couldn't access gmail. I can access gmail with my browser and android phone no problem. I contacted Microsoft Support and the first rep fixed the problem by generating an app password and two-step verification. I removed the two-step verification, and the problem reoccured. I contacted Microsoft Support again and the rep could not get Outlook to send and receive gmail unless two-step verifciation was active. The two-step verification is a pain in the ass. I'd like to find a way to continue using Outlook for gmail, but I don't want the hassle of two-step verifcation. I think Microsoft and Google ought to fix this issue. I don't think you should need a smart phone to use Outlook. Does anyone know of a solution that doesn't require two-step verification?

 

Add gmail account to outlook without text message verification?

A screenshot might help us identify whether it is MS or gmail that is responsible for this (my guess is gmail). The MS instructions you linked to say that no verification should be required if 2FA (in gmail) is off.

I suggest you turn on 2FA in gmail, and try again.

 

Verification code - I never get the code

Hi

Welcome to Microsoft community.

It sounds like you're having trouble receiving the verification code needed to create a new PIN on your Windows device. Here are some steps you can take to resolve this issue:

Step 1: Confirm Your Phone Number

Make sure the phone number you have registered with your Microsoft account is correct.

1. Check Your Microsoft Account Details:
   
   • On another device, go to the Microsoft account security page.
     
   • Sign in with your Microsoft account credentials.
     
   • Under Security basics, check the phone number listed and ensure it is correct.
     

Step 2: Troubleshoot SMS Delivery

Sometimes messages can be delayed or blocked for various reasons. Here are a few things to try:

1. Signal Strength:
   
   • Ensure you have a good signal on your phone.
     
2. Check Message Blocking:
   
   • Make sure your phone isn't blocking messages from unknown numbers.
     
3. Restart Your Phone:
   
   • Sometimes restarting your phone can help with receiving delayed messages.
     
4. Try Another Method:
   
   • If SMS isn't working, try selecting an alternate method of verification (e.g., email verification).
     

Step 3: Use an Alternate Email for Verification

If you have an alternate email address linked to your Microsoft account, you can use it to receive the verification code.

1. Request Code via Email:
   
   • On the verification page, select the option to receive the code via email instead of SMS.
     
   • Check your email inbox (and spam/junk folder) for the code.
     

Step 4: Update Security Information

If the above methods don't work, you may need to update your security information.

1. Add a New Phone Number or Email:
   
   • Go to the Microsoft account security page.
     
   • Under Security contact info, select Add security info.
     
   • Add a new phone number or email address.
     
   • Follow the verification steps to confirm the new contact information.
     
2. Request Verification Code Again:
   
   • Once your new contact information is verified, try requesting the verification code again.
     

Step 5: Contact Microsoft Support

If you're still not receiving the verification code, you may need to contact Microsoft Support for further assistance.

1. Visit Microsoft Support:
   
   • Go to the Microsoft Support page.
     
2. Explain the Issue:
   
   • Provide details about your issue, including the fact that you are not receiving the verification code via SMS.
     

Step 6: Use a Trusted Device

If you have previously signed into your Microsoft account on another device, you can use it to bypass the verification step.

1. Sign In on a Trusted Device:
   
   • Use a device where you've successfully signed into your Microsoft account before.
     
   • Go to the settings and attempt to update your security information from there.
     

If you continue to experience problems, contacting Microsoft Support directly will likely provide the most effective solution.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist