Windows 10: Phone link problem - when calling out the phone connects to the laptop instead of my...

I have installed phone link on my laptop so I can make calls quicker at work as its just a simple case of clicking on the customers numbers to call rather than typing in the number each time on the mobile phone. The phone is connected fine it calls out. The issue is, when I call out, the call is connected to the laptop itself and not the phone im using a bluetooth headset connected to the phone I can make the call but I have to manually switch from laptop to bluetooth headset via the phone so I can make the call. Is there anyway of automatically using the headset each time so I dont have t

:)

 

Phone Link vs Samsung Flow vs Samsung Dex?

I found out about the problem when I ran games on the phone using Phone Link. Assuming that the PC is connected to the phone with Phone link On the phone if you look at the Bluetooth settings you will see that:

• Calls = Enabled
• Audio = Not available

However, on the PC if you run Bluetooth Audio Receiver and open a connection to the phone then On the phone if you look at the Bluetooth settings you will see that:

• Calls = Enabled
• Audio = Enabled

 

Your Phone App: Ringtone and Call quality terrible?

Hi,

Anyone help with this? Thanks.

Windows 10 version: 1909 (Build: 18363.815)
Your Phone App version: 1.20041.85.0
Your Phone Companion Link to Windows app version: 1.20041.82.0
Link to Windows Service version: 1.0.5.2.30

Samsung Galaxy S10: Android 10 / OneUI 2.1

It worked fine using my Surface Pro 4 but on my new Surface Pro X the Ringtone and Call Quality through the Your Phone app are terrible: Constant crackling, tapping whatever you want to call it. Kind of like coins being dropped.

All other aspects of Your Phone work wonderfully.

I've tried:

Phone:

1. Bluetooth: Unpairing the Surface Pro X
2. Your Phone Companion App: Clearing Application Data/Cache

Surface Pro X:

1. Settings -> Bluetooth: Unpairing the phone
2. Settings -> Phone: Unlinking the phone
3. Settings -> Apps: Your Phone App: Repair and Reset

I then set it all up again which went through all fine.

I've also tried:

1. Device Manager -> All Bluetooth Drivers -> Update Driver
2. Paired a Bluetooth speaker to my Surface Pro X. This works fine.

I suspect the issue is related to the Your Phone App and Bluetooth but don't know where to check next?

Because the crackling noise seems to be bluetooth related.

Thanks

- - - Updated - - -

Anyone?

Thanks

 

My Phone Explorer not connecting

Phil,

'obtain the phone's ISP' = 'obtain the phone's IP' I assume

You can always connect it by USB to side-step the problem

To fix the problem:-
1 Get the IP from the phone MPE client's Settings page and tell MPE on the computer to use that.
2 Once you have successfully connected using that specific IP, change the computer's MPE, File, Settings, Connections back to AutoDetect and it will pick it up however you have it connected.

I have had to repeat this IP setting up after my phone has had an OS update so perhaps that's what has happened in your case as well.

Denis