Windows 10: Phones and TV connecting to Internet but not my Laptop

My WiFi is connecting to my phones and TVs just fine but every time I connect to my laptop Surface 11 or Desktop it will not connect. I have restarted the computers, I have unplugged the router and let it sit for 5-10 minutes plugged it back in, I have tried the roll back driver but when I get there there isn’t an option to click the button, and on Google chrome I also get the code DNS_PROBE_FINISHED_NO_INTERNET. I have gotten different codes but that is the only one I remember.Nothing seems to be working. Please help.

:)

 

Connecting laptop to tv

Hi Ro,

There might be a configuration in your TV that we need to change to resolve this . For better assistance, we would like to gather more information:

• When you connected the HDMI to the TV, what source/display option did you choose?
• Have you tried connecting the HDMI cable to a different TV/monitor?
• Have you tried using a different HDMI cable to connect your computer and TV?
• What troubleshooting steps have you tried so far?

Regards.

 

Laptop not recognizing TV through HDMI connection

Hello everyone!

First I do apologize if this is not the correct section for this thread.

I've had issues connecting my laptop to TV for the past day. Connection is done through an HDMI cable. Connection was good up until it randomly turned off itself while playing a game. There have been no hardware or software changes whatsoever that would affect it.

TV is SAMSUNG, Model: UE32J4000AW. Laptop info is available in My PC Specs. (laptop is brand new, week or two old)

Here's what I've tried so far:

• 3 different HDMI cables
• switching between ports on TV
• tried all projection options on Laptop
• Disable / Enable both Intel and Nvidia drivers
• Rollback Intel GPU driver and installed it back to latest version
• Re-installed Nvidia driver
• Restarted PC and TV
• Scan for hardware changes through Device Manager
• Checked Intel and Nvidia control panels - there were no available options
• Apparently both HDMI ports on the TV work as I tried them with a tv box.

I think that's all I've tried so far, will add anything else if missed. Open to suggestions.

 

connect laptop to tv

Hello Barry,

Thank you for posting your query in Microsoft Community.

We do understand your concern and we will be happy to help you regarding this.

• How are you trying to connect laptop to TV?
• And what exactly happens when you try to connect?

Use the hardware troubleshooter to fix the issue

The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.

Follow these steps:

• Windows key to get the Start menu.
• Type Troubleshooting.
• Click on Troubleshooting.
• Click on view all option on the upper left corner.
• Select the Hardware and Device options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

Thank you.