Windows 10: Photo app fails

Discus and support Photo app fails in Windows 10 Software and Apps to solve the problem; My Photo app in Win 10 has become just a black screen - if I try to import a photo it gives the message "the remote procedure call failed". I have... Discussion in 'Windows 10 Software and Apps' started by drdmford, Dec 21, 2017.

  1. drdmford Win User

    Photo app fails


    My Photo app in Win 10 has become just a black screen - if I try to import a photo it gives the message "the remote procedure call failed". I have tried deleting the app via both the Shell and CCleaner, then reinstalling from the app store, but the problem persists. Also tried Restore but still a black screen. This lasts seconds and then disappears and PC reverts to Desktop. Any ideas please - David

    :)
     
    drdmford, Dec 21, 2017
    #1
  2. OLGALAU Win User

    Failed Windows “other” updates 0x8024000b

    I checked my windows update and under "other updates" 3 have failed. The Microsoft photos app stopped working since the last windows update in late Oct 2017...app doesn’t open. I’ve troubleshooted and cannot find what may be causing this issue with the
    app other than these failed “other” updates. I will list them here:

    9P1SWVRL6FKD-Microsoft.NET.Native.Runtime.1.6 (failed-0x8024000b)

    9N38V762FHPD-Microsoft.NET.Native.Framework.1.6 (failed-0x8024000b)

    9NBLGGH3FRZM-Microsoft.VCLibs.140.00 (failed-0x8024000b)

    I have run a windows update troubleshooter and It says issue was fixed. Checked on updates but it’s not picking up the failed updates. It didn't work. Photos app is still not working. The “other” updates are still listed as failed. Think any of these failed
    windows updates have anything to do with the issues I'm having with the MS photos app? How can I get ALL updates, important and “other”?
     
    OLGALAU, Dec 21, 2017
    #2
  3. Cricket81 Win User
    Windows 10 Photo app fails to launch

    Windows 10 Photo app will not launch. Have tried updating, uninstalling, re-installing and still when I click on the Photo app it simply attempts to start then immediatley fails to start. Likewise I cannot open photos in my Pictures folder by selecting
    the Photo app. Any help would be appreciated
     
    Cricket81, Dec 21, 2017
    #3
  4. Photo app fails

    Caledon Ken, Dec 22, 2017
    #4
  5. Steve C Win User
    Try the app in another account before doing a repair install - you might have a corrupted account profile.
     
    Steve C, Dec 22, 2017
    #5
  6. drdmford Win User
    I think the reinstall Win10 is far too complicated, sorry! I will try the change of account idea - if I click 'end thread' it will have worked....
     
    drdmford, Dec 22, 2017
    #6
  7. swarfega Win User
    Sometimes if the computer starts behaving oddly, theres nothing like a clean format install to get it back to normal.
     
    swarfega, Dec 22, 2017
    #7
  8. Photo app fails

    Agree clean is best but the repair / upgrade is not complicated. You run it, it finishes. Yes there are a couple of BIOS settings.
     
    Caledon Ken, Dec 22, 2017
    #8
  9. Reinstall photo app
    Click on Start menu
    Type Powershell
    Right click on Powershell and select to Run As Administator
    Copy and paste the following into Powershell and hit Enter

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "C:\Program Files\WindowsApps\Microsoft.Windows.Photos_15.1208.10480.0_x64__8wekyb3d8bbwe\AppxManifest.xml"}


    or Reinstall All Apps

    Click on Start menu
    Type Powershell
    Right click on Powershell and select to Run As Administator
    Copy and paste the following into Powershell and hit Enter


    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
     
    Techjourney, Apr 5, 2018
    #9
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Photo app fails

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