Windows 10: Photo Import Error 'Something Went Wrong' - Try Again or Close.

I have problem import the photos from iphone XR. Although I plug in with usb cable and window pops up about what will you do with this iphone, I choose import photo. It says 'Photo Import Error 'Something Went Wrong' - Try Again or Close." I have tried many times and changed several cables even it does not work with original iphone cable. So what can I do?

I used the repair function of the program as well.

:)

 

Photo Import Error 'Something Went Wrong' - Try Again or Close.

When I attempt to import photos from a Samsung phone to Computer (Using Windows 10) I get an error saying 'Something Went Wrong' - Try Again or Close. I can import 1 photo at a time, but if I try more then I get this error.

Original title: Photo Import Error

 

Unable to import photos - "something's wrong" error.

Hi,

To better assist you with your concern about error in importing photos, we need to ask you a few questions:

• Did you make any changes in your computer recently?
  
• Are you importing your photos from a device or from a Cloud service like OneDrive, iCloud or Dropbox?
• What troubleshooting steps have you done so far?

Looking forward to your response.

 

iPhone photo import failure. "Something went wrong"

Hi,



Thank you for writing to Microsoft Community Forums.



We understand you get an error “Something went wrong”, when importing Photos from iPhone using Microsoft Photos App.



Adding to GoBYU suggestions, here is some additional information that you may want to check.



Since you are importing 1000’s of photos at a time, this could be the reason you are receiving the error. We would suggest you to importing the photos in batches of 250-300 photos at a time and see if it works for you.



Couple of our users were also able to fix the issue by changing the file permissions for the Pictures folder. We can also try changing file permissions and see if that makes a difference. Please refer to the steps mentioned below:

1. Right click on the Pictures folder and select
   Properties.
   
2. Click on Security Tab, click on your username and click on
   Edit.
   
3. Select Full Control check box and click on
   OK.
   

However, if iCloud is enabled on your iOS device, you won’t be able to download your photos or videos. Your images exist on iCloud but not on your device. If you want to open or import these photos or videos to your PC, do so using the iCloud desktop
app.



For more information, see
Import photos and videos from phone to PC.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator