Windows 10: Photo/Video Import Freezing while trying to import from iPhone

I am trying to download the pictures from my iPhone onto my computer running Windows 10. In order to do this, I right-clicked "Apple iPhone" in the file explorer, and hit "Import pictures and videos." Things proceeded as normal, scanning my phone for all photos, giving me a number of how many, and the option to import and label them manually or just use my regular settings. I made sure it was on regular settings, hit next, and it froze, looking like the attached image. After leaving it for a few minutes, I quit the application from the taskbar, since the application itself is frozen, a

:)

 

Photo import from Iphone not working

I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Error Importing iPhone Photos & Videos from iPhone 11

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties as you are unable to import pictures from your iPhone to the PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
• What is the app/program are you using to import the photos?
• Did you try different USB cable to connect the iPhone?
• Does it happens on all the USB port on the PC?
• Were you able to import photos before using Photos app on the PC?

Meanwhile, we would suggest you to perform these steps if you are using Photos app to import the pictures and videos.



Step 1: Reinstall the driver.

1. Connect your iPhone to the PC
   
2. Press Windows + X key and selectDevice Manager
   from the context menu.
   
3. Spot and expand the “iPhone Device
   ”.
   
4. Right click on the driver and select “Uninstall”
   
5. Check the box beside “Delete the driver software for this device”
   
6. Click Ok.
   
7. Click on the Action tab of
   Device manager, select “Scan for Hardware changes” option.
   
8. This will cause the device driver to be reinstalled. Once the driver is installed, restart the PC and check.
   

Step 2: Reset Photos App

1. Press Windows + I key to open Windows Settings.
2. Click on Apps and select Apps & feature from the left pane.
3. Scroll and look for the Photos app.
4. Select the app and click on Advanced option.
5. Click on Reset and once you see a tick mark, then relaunch and check.

Step 3:
Uninstall app using Power shell command

1. Press Windows + X key and select Windows PowerShell (Admin).
2. Copy and paste this command, then press enter: Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
3. Close the PowerShell command and restart the PC.
4. Reinstall the Photos app from
   Microsoft Store and check.

Step 4: New User account

If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.



You may also refer these articles for additional help:

Fix problems with apps from Microsoft Store

Transfer photos and videos from your iPhone, iPad, or iPod touch

Import photos and videos from phone to PC



Regards,



Aditya Roy

Microsoft Community – Moderator