Windows 10: Photos and videos are blocked

Could you help me with photos and video files that are blocked? This issue occurred suddenly and I cannot “save to” them

:)

 

Photos and videos

Hi Jani,

To better assist you with the phone photos and videos issues, please answer the following questions:

• Which Windows version is currently running on your phone?
• Are you getting an error message?
• Were you able to back up your phone before the issue happened?
• What troubleshooting steps have you tried so far?

Regards.

 

Photos and videos vanish from camera roll

Hi Adrian,



Thank you for writing to Microsoft Community Forums.

1. Have you tried to access the photos and Videos from the different locations?
   
2. Is this issue occurring only after connecting Surface to the Docking station?
   

Try the below suggested steps to fix the issue.

Step 1

You may also refer the article Troubleshoot Surface Dock and
docking stations for more information.



Step 2

Remove the docking station and Check if you are able to access the photos/Videos. If yes, then it might be an issue with the docking station.

However, you may try updating the display adapters and check the status of the issue.

Refer the article on how to update drivers in Windows 10.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Lost default photo viewer after profile rebuild


Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

Might be helpful to list what i've done I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.