Windows 10: photos and videos are showing as much larger than actual. I Can't open them.

I moved some photos from my phone to my pc and the sizes for photos and videos are showing as much larger than actual. I Can't open them. other phots are opening fine in other files. I transfer them back to my phone and won't open.

:)

 

Files sizes for photos and videos showing as much larger than actual. Can't open/transfer.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to view the picture and video files transferred from your phone to PC, and the folder size is larger than expected. We will certainly look into this for you. In order to get clarity and to assist
you accordingly, please reply with the answers to the questions below.

• What is the Version and Build of Windows 10 installed? (Type winver in Windows search/Run command)
• What is the make and model of the PC?
• How were the files transferred? (Is it through File Explorer or Photos App)
• Does the same issue occur for a newly clicked images that are transferred?

Please help us with the above information for further investigation and provide you the correct troubleshooting suggestion.



Aditya Roy

Microsoft Community – Moderator

 

Videos and photos no longer opening

Hi Serge,

Videos and photos can be opened anytime as long as the program supports it. You will only cannot open it if they become corrupted.
To ensure that we can provide the appropriate resolution for your concerns with opening files, we’d like to ask you a few questions:

• What is the program you're using to open videos and photos?
• Where is the "view mode" you are talking about?
• How do you open videos and photos?
• What is the format of your videos?
• What is the format of your photos?
• Have you opened these videos and photos before?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can we have a screenshot?
  

Get back to us once you provide us these additional information.

 

Photo and videos will not open

Hi Stephanie,

Having a damaged system file within your user profile might be one of the possible reasons why you are experiencing issues with opening photos and videos on your device. To further troubleshoot your concern, we suggest that you create a test user profile.
Check if you will have the same issue with opening photos and videos using
the test user profile that you'll create. This is for us to verify if the issue is isolated with one user profile or with multiple accounts.

To create a test user profile, follow these steps:

• Using Cortana search, type Settings and then hit the Enter key.
• In the Settings window, select Accounts.
• Select Family & other people.
• Choose Add someone else to this PC.
• Click I don't have this person's sign-in information.
• Click Add a user without a Microsoft account.
• Name the user as TEST and then provide a password.

Update us about the results.