Windows 10: Photos App and Explorer auto rotating portrait RAW files to landscape

This is an old problem with Canon .CR2 RAW files that was fixed long ago and now has reappeared in Windows 11 24H2. The problem doesn’t occur with Windows 11 23H2. There’s a bunch of issues with iPhone .MOV files too… thumbnails are no longer being generated in file explorer and properties of these Files are incomplete. Because of the lack of this information, Photo App doesn’t show the GPS or length of the video. It seems to be related to .MOV files being made with iPhone with iOS 18. Icaros thumbnail and property handler does fix the problems with the .MOV files. There doesn't seem to be a

:)

 

Photos App auto rotating portrait RAW files to landscape

Photos App auto rotating portrait RAW files

Lately whenever I open a raw file (CR2) in Photos it flips it from portrait to landscape and I can't flip it back. It I try to use the rotate feature, it says this can't be applied to RAW files. I've reset the app, uninstalled it etc and nothing works.

Has anyone seen this?

The Frustrating part is it initially recognises the photo as Portrait but then applies a preset and rotates the file. (Landscape images do not rotate)

Current OS Windows 11 Version 21H2 (OS Build 22000.434)

Photos Version 2021.21120.8011.0

Previously this was a problem here:

Windows 10 (1809, build 17763.404)

Photos version 2019.19021.18010.0

 

Microsoft Photo App auto rotating raw image files from portrait to landscape

Since the latest update of the Photo App (2019.19021.18010.0) raw image files which are originally in portrait format are automatically rotated to landscape view and the manual rotation is disabled. This only applies to raw images and not to formats such
as .jpg or .png.

The issue is only present in the view mode of the app while the image appears correctly in the editing mode.

Is there a way of disabling set auto rotation or a work around of stopping the app from doing that?

(Feedback was already given via Feedback Hub)

 

Photos App auto rotating portrait RAW files to landscape

Hi AlexJamo,







We'd like you to keep us updated if you are still having some issues with, "Photos App auto rotating portrait RAW files to landscape."

We want you to know that it is important to us to help you answer/resolve your question.

We hope to hear from you very soon.





Sincerely,



Consumer M365 Forum Moderator

Microsoft Community