Windows 10: Photos App Causes Blue Screen

Occasionally when I open the Photos app I get a blue screen that says something about a stop code. The PC does something and once the process gets to 100% the PC restarts and then everything is fine. It only happens if I open the Photos app and even then it's not every time, it's completely random.

The BSoD says something like this:

Stop Code: System_Service_Exception

What failed: SAntivirusKD.sys

submitted by /u/Starwind_Amada
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:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen of Deaths on a Daily

I have tried all of the options there, Which is why i included in my post the lists of things that i performed to isolate the cause of bsod. Thanks

 

The 'Photos' app for photo viewing has disappeared.

I do not understand this, when I returned to the PC later today my original settings had returned to the start screen, including one other tile which I had also lost but had not yet re-instated. Also the original list of 'All apps' had returned to the start
screen, including 'Photos'. There is nothing that I am aware of having done that should have caused the original disappearance of some apps from the 'All apps' list and their associated tiles, or that could have caused them to return.

It has therefore been unnecessary to follow your suggested steps, though I have done so anyway and it works as suggested. Note that I had followed your steps 1 & 2 earlier which is why I knew 'Photos' had not disappeared from the PC but was simply not
visible on the 'All apps' list and hence my inability to re-pin the tile.

Thank you for your reply and understanding my frustration.