Windows 10: Photos App Closes When I Try to Edit Video

Hi,I can open a video file in Photos App. However, when I try to cut the video, the aplication window simply closes. I have already uninstall Photos App and installed again, and the problem remains.I have already used Advanced Options at Aplications and Resources Redefine and Restart. The problem remains.Can someone help me?

:)

 

Can't edit text in Video Editor App

Can't edit or add text in any Video frame or title card.

I have tried following steps:

1. Upgrading Windows to latest build
2. Repairing the Photos App
3. Re-installing the Photos App

None of the above steps worked for me. Please let me know if anyone has a solution.

 

editing video in windows 10 photo app

Thanks for the information.

If the issue happened after installing the Polarr Pro, we suggest that you uninstall the app first and check if the photo app will work.

To uninstall a program in Windows 10, follow these steps:

• Go to Control Panel.
• Click Programs.
• Look for Programs and Features.
• Right-click Polarr Pro.
• Click Uninstall.

Get back to us with the result.

 

Photo app in Windows 10

Hi,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to edit a video file in Photos App.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)
• What is the version of the Photos App installed on the PC
• What is the make and model of the PC?
• What is the file format of the video?
• Are you aware of any changes on the PC prior to this issue?

Meanwhile, we would suggest you to perform these steps and check.



Step 1: Reset Photos App

1. Press Windows + I
   key to open Windows Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Photos app.
   
4. Select the app and click on
   Advanced option.
   
5. Click on Reset and once you see a
   tick mark, then relaunch and check.
   

Step 2:
Uninstall app using Power shell command

1. Press Windows + X key and select
   Windows PowerShell (Admin).
   
2. Copy and paste this command, then press enter:
   Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
   
3. Close the PowerShell command and restart the PC.
   

1. Reinstall the Photos app from Microsoft Store and
   check.

Please refer this article for additional information:
Fix problems with apps from Microsoft Store



Also refer this article: Edit photos and videos in Windows 10



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator