Windows 10: photos app crashes after creating an album and then trying to open the album later.

The photos app crashes when trying to open a created album. I have tried reset and repair. I wanted to also try reinstalling the app but the uninstall button does not do anything when clicked on.

:)

 

Why did the photos app auto-create a random photo album?

The automatic album creation is a new feature:

(Source: Microsoft documentation.) It didn't add all the photos taken on that date because it thought some were too similar to others:

Date and time are definitely taken into account when grouping the photos; a CNET article suggests there might be more complex logic too:

The location would be determined from information embedded in the picture by the device that took it.

Concerning the uninvited appearance of the app: That seems to be a bug experienced by many people with the management of Universal app processes. For some, it's caused by a certain version of DisplayFusion.

 

Albums are not being created automatically

Hello John,

Thank you for contacting Microsoft Community.

I understand the inconvenience you have experienced.

The Photos app creates albums for you from groups of related photos. Not all of the related photos will be in each album. If you have several similar photos, it’ll select what looks like the best one. You can always edit the album if you prefer different
photos.

Where, Screenshots, Saved Pictures and Camera Rolls are the albums which system will create automatically for you. You can follow the below mentioned steps to Create and Edit albums as per your requirement.

Create an album

• Open the Photos app, select Albums, select +, and then
• 
  Select your photos, and then select Done (the check mark).
  
• 
  Select Change cover, choose the photo you want at the top, and then select
  Done.
  
• 
  Select the title text and type a new title.
  
• 
  Select Save.
  

Edit album

• 
  Open the album in the Photos app, select Edit (the pencil), and do any of the following:
  
  • 
    Select Add or remove photos, select the ones you want, and then select
    Done.
    
  • 
    Select Change cover, choose a new photo, and then select Done.
    
  • 
    Select the title and type a new title.
    
• 
  Select Save.
  

Keep us posted if you require further assistance.

 

How to create new album and organize photos in Photos app

Hi Erin,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with creating new album do let us know the following:

• Where exactly are you trying to create new albums?
• Are you referring to creating new albums in Photos app?
• Are you using any other application to view the photos?

If you referring to Photos app in Windows 10, I suggest you to refer to the below Microsoft article about Photos app and check if it helps.

Refer: Photos app for Windows help


(Applies to Windows 10 as well)

Hope it helps. Reply to the post with an updated status of this issue and required information to assist you further.