Windows 10: Photo's app Crashing just by drawing on a picture

So i wanted to draw on a picture but there is a problem. my system crashes! the mouse cursor works but nothing else. Not even the start button. I already have reset the photos app but it still does not work. any suggestions??


PC Specs:

System Manufacturer Acer

System Model Nitro AN515-43

System Type x64-based PC

System SKU 0000000000000000

Processor AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Cores, 8 Logical Processors

BIOS Version/Date Insyde Corp. V1.09, 3/31/2020

SMBIOS Version 3.1

Embedded Controller Version 1.01

BIOS Mode UEFI

BaseBoard Manufacturer PK

BaseBoard Product Octavia_PKS

BaseBoard Version V1.09

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.752"


Installed Physical Memory RAM 16.0 GB

Total Physical Memory 13.9 GB
Available Physical Memory 9.31 GB
Total Virtual Memory 16.1 GB
Available Virtual Memory 9.24 GB
Page File Space 2.13 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


GPU's

Name NVIDIA GeForce GTX 1650

PNP Device ID PCI\VEN_10DE&DEV_1F91&SUBSYS_142A1025&REV_A1\4&1A11CB31&0&0009

Adapter Type GeForce GTX 1650, NVIDIA compatible

Adapter Description NVIDIA GeForce GTX 1650

Adapter RAM 1,048,576 bytes

Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvacegpu.inf_amd64_efe127e721dd1bb8\nvldumdx.dll

Driver Version 27.21.14.5167

INF File oem47.inf Section062 section

Color Planes Not Available

Color Table Entries Not Available

Resolution Not Available

Bits/Pixel Not Available

Memory Address 0xC1000000-0xC1FFFFFF

Memory Address 0x90000000-0x9FFFFFFF

Memory Address 0xA0000000-0xA1FFFFFF

IRQ Channel IRQ 4294967255

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVACEGPU.INF_AMD64_EFE127E721DD1BB8\NVLDDMKM.SYS 27.21.14.5167, 23.54 MB 24,682,384 bytes, 9/6/2020 7:21 PM




Name AMD RadeonTM RX Vega 10 Graphics

PNP Device ID PCI\VEN_1002&DEV_15D8&SUBSYS_13661025&REV_C1\4&35FEB52A&0&0041

Adapter Type AMD Radeon Graphics Processor 0x15D8, Advanced Micro Devices, Inc. compatible

Adapter Description AMD RadeonTM RX Vega 10 Graphics

Adapter RAM 2,147,483,648 bytes

Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0350100.inf_amd64_1aa1a028f1457277\B349878\amdxc64.dll

Driver Version 26.20.13030.3002

INF File oem1.inf ati2mtag_Picasso section

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0xB0000000-0xC01FFFFF

Memory Address 0xC0000000-0xC01FFFFF

I/O Port 0x00001000-0x00001FFF

Memory Address 0xC2600000-0xC267FFFF

IRQ Channel IRQ 4294967260

IRQ Channel IRQ 4294967259

IRQ Channel IRQ 4294967258

Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0350100.INF_AMD64_1AA1A028F1457277\B349878\ATIKMPAG.SYS 26.20.13030.3002, 583.60 KB 597,608 bytes, 1/14/2020 6:02 PM



there. that should be enough details. Please help me. i need to do this

:)

 

Windows Photos App crashes

So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

Information about the error:
This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

I found two intresting facts about the error:
- If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
- I created a new local account and the app does seem to work on that new account until now.

Steps I have tried:
- Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
- Reregister the App - did not change anything
- Scan the System with sfc and dism - no errors
- Use System resstore - see above, did only work for a few minutes.

Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.

 

Why do my photos show up in the microsoft app but not in my pictures folder?

Hi Cindy,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in photo app settings.



To assist you better, please provided us the information below:

• When you say that "microsoft app", are you referring to photos app?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check the source file for photos app and also copy the picture from external device.



Step 1: I recommend you check the source file settings in the photos app settings and check if it helps.

1. Click on Search bar.

2. Then type "Photos" without the quotes in the search bar and click on it.

3. Click on Settings on the bottom left corner of the Photos app.

4. Then check if under Sources, pictures directory is present or not.



Step 2: I suggest you to directly copy and paste the picture from the external device into the computer.

Please get back to us with an update on issue displaying pictures imported in the photos app into picture folder, we will be happy to help.



Thank you.